Skip to content

Licensing Direct testimonials

Read what businesses had to say about our Licensing Direct service.

Copper On The Rocks, Penzance

"Jess was incredible. Very happy with the service. Wouldn’t have been able to do it without you."

July 2022

Hugo Horlick, Planted Cafe, Falmouth

The lady (Jessica Daniels) who helped me through the process was completely lovely and unbelievably helpful from start to finish. She made the whole application process completely stress free and easy for us. She responded to emails usually within the hour and was equally wonderful when we spoke on the phone. In all honesty, I have never had a better experience dealing with someone on something such as this. Couldn’t have been more impressed or happy with any part of it.

March 2022

Des Archer, Padstow Tasting Room, Padstow

Excellent service. It saves a lot of time and researching and gives confidence in my application

December 2019

Ross Winmill, The Beach House, Seaton

Cornwall Council Licensing Department is a breath of fresh air. Amazed at the help given and the speed of the response

December 2019

Tristan Hunt, Jumunjy Thai Cuisine, Helston

The service was outstanding from 1st point of contact Jessica Daniels explained the full process setting us at ease, Jessica was on hand by phone and email to help us every step of the way. As I sufferer from Dyslexia it was a God sent to have her help.. She patiently helped explained each step of the process.

It can seem like a very daunting task but with the councils guidance it’s a smooth process.. I would recommend to all applicants the Licensing Direct Service is worth every penny and gives you great peace of mind you have correctly completed forms.

December 2019

Brigid Simmonds, Chief Executive

I applaud Cornwall’s innovative approach, which has real potential to help publicans negotiate the red tape around licencing, saving everyone time and money, creating a one stop shop for businesses like pubs which can need more than one licence. We will be watching this project with interest – I hope it is a success, and once evaluated as a pilot, that it will be taken up by other local authorities.

Gail Buttery, Four Teas Cafe, Mousehole 

The service meant we were able to submit our application in the correct manner, within the required timeframe. Which probably meant we didn’t have to re submit at extra time and cost to us.

Riccardo Isnenghi, Piada and More, Falmouth 

We have had some great support from licensing and EH in progressing our business from beginning to opening.

The officers we have spoken to gave helpful advice and treated us with kindness. It has been very important for us, thank you.

Chris Ogborne, Mad Hatters, Wadebridge

Hugely appreciate the guidance. Excellent service and a great help.

Staff going the extra mile to help was amazing.

Elaine Holding, Wayfarers, Penzance 

Just a little message to say thank you for the professional way you have dealt with my enquiries regarding a site licence. I have been extremely frustrated at the inability for professional legal people to carry their roles during our business sale and there has only been 1 person who knew everything about her department and carried it out efficiently and that is you.

So a heartfelt thanks at sorting out our problems so quickly which previous owners have set aside since 1978!

Melanie Evans, Wreckers, Charlestown 

We would like to say that this is the second time we have used this to sort out our Licensing needs. The officer has been more than helpful with organising the transfer of premises licences, supervisors and DPS without a hitch. We really wouldn’t even bother trying to do it any other way now.

It is far easier and considerably cheaper than using a third party. You can also manage the entire process yourself with a little help.

To read more testimonials, please visit our Licensing Direct testimonials archive.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

Your feedback is important to us

Help us improve our service