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Gain or Retain 5 testimonials

Read what businesses have to say about our Gain or Retain 5 service.

Tencreek Holiday Park in Looe

"Was a great service, will definitely use again and have already recommended to other businesses."

August 2023

Treseren Weddings in Newquay 

"The service we received using the Gain and Retain 5 service was invaluable. As a relatively new business with a food offering within our Grade II listed building, there were always going to be challenges and things we needed to check to feel certain of best practise. We found the initial visit hugely insightful. Emily, The EHO who looked around our setting and advised us was incredibly helpful, friendly and professional. She helped guide us and advised changes and improvements which were realistic and manageable within our business time frames. We were also delighted to benefit from the additional advice from Paula in the Business Advice arm of the council.

Emily gave us the confidence to ensure our procedures and practises were in line with the requirements for Environmental Health Standards and to ensure that when it came to the inspection, we were able to secure the five-star rating for our business. We would highly recommend the gain and retain five service to other businesses."

Emma Caddis, June 2023
Founder at Treseren Weddings

Martin Maycock & Darleen Jordan, Star Inn, St Erth

We have recently gained our 5 star rating, taking the pub from a 1 when we took over, to a 5. We worked with Cornwall Council Business Regulatory Support, with their Gain or Retain 5 service.

It was really helpful advice and helped us get it right first time. We would recommend using their services.

Roger Ely, Lanteglos Hotel, Camelford

My new young Chef, who has only recently taken up the position of Head Chef, was rather concerned about his first meeting with a Food Safety Officer. He could not have been more considerate or supportive. Rhys came away from the experience full of confidence and raring to get going.

I am delighted that we decided to go ahead with the exercise. I would certainly recommend this to any organisation whether big or small.

Douglas & Dionne, Foxhole Stores

Thanks for your knowledgeable advice and guidance that led us to retaining our 5* rating.

The service that you provided was professionally delivered, relevant and the overall experience was excellent.

Sarah Hudson, St Agnes Bakery

“Participation in Gain or Retain 5 was, on balance, probably one of the best investments we made on taking over the bakery in July last year.  It not only helped us to systemically identify, plan, and prioritize how to achieve our five star rating but also gave us confidence that once these systems were in place to start to grow our business to the highest possible standard.

To receive a five star rating genuinely means so much to my staff and they now have such a drive for this to continue.”  Ian Williams, Cavendish Coffee House, Falmouth 

“I am totally behind the work of Cornwall Councils Public Protection team. Not only have we secured our objective of 5 stars, but the Cavendish team have benefitted hugely from going through this exercise”.

Jeff and Helen Smith, Portscatho Stores

Your support and advice was really appreciated and has been invaluable to us. We look forward to working with you going forward.

Bianca Parry, Huddle Tea Rooms, Falmouth Centre 

Response from the hub was really good, helpful in our setting up and enabling us to get it right first time.

Ameena Williams, The White Hart Hotel, St Austell Centre

The Gain or Retain 5 support package has been really useful to us in our business.

It has meant better staff engagement, improved morale and all importantly an improved food rating score.  Sarah Treloar, Sarahs@ Falmouth Watersports Centre 

As a new business I am delighted to be awarded our first 5 star rating, we are all working very hard to achieve and maintain excellence in this new venture.

Rachel Knowles, Trink Dairy, St Ives 

We would recommend these food safety advice packages to anyone considering starting a food business or indeed anyone thinking of diversifying. The advisors were friendly yet professional and certainly knew their stuff, which we suppose they must do as they are dealing with food safety every day and have access to the most up to date guidance.

But best of all, is we know we have got it right first time, it was a breath of fresh air.  Stephen Robson, Complex Manager, Seaview Holiday Village 

I just wanted to say I found the visit extremely informative and of great value to our business, it was also good for me to meet on a more informal basis and I look forward to working with you. On the whole I would say the gain or retain is a very good and positive thing.

Lucy Muldowney, A Firstbrook Kitchen, Newquay 

The Gain or Retain scheme was very useful to us, as a new small food business, and has given us the reassurance that we are managing everything safely and effectively. Our local officer was fantastic, so friendly, helpful and knowledgeable and it was great to be able to talk her through our processes and receive tailored advice. I would definitely recommend this service to all new businesses, as it has given us the confidence to now take our business forward knowing we have started off on the right foot.

Chris Wigmore, Sunset Pizza, Perranporth 

The Gain or Retain 5 scheme was excellent and really helped me achieve the 5 star rating and now I feel well equipped and confident to run my business to the proper standard. Mar 17

To read more testimonials, please visit our Gain or Retain 5 testimonials archive.

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