Gain or retain 5 testimonials archive


See what businesses had to say about our Gain or Retain 5 service.

To read our latest testimonials, please see our Gain or Retain 5 testimonials.


Lisa Sawtell, Seiners Arms, Perranporth 

I wanted to write personally as our local food officer has been amazing. His advice has been brilliant, he has helped and guided myself and my team to be able to achieve this 5 star rating.

He is professional, knowledgeable and very helpful in all that he could do.  Anita Da Palma Lopes, Cornwall Partnership NHS Foundation Trust 

To help achieve our goal of a 5 star food hygiene rating we invested in the package which gave access to a food officer for 2 hours and a report to guide us on what would be required.

The officer who came to see us was absolutely fantastic and gave a wonderful service. He guided us through amongst other things the SFBB pack and labelling which was key to us. He took the worry out of whether we would gain our 5 stars, was very patient and helped us no end.  Nigel Waller, Bosuns Holidays, Penzance 

It has been very useful and glad we did the gain and retain product.


Will McClelland, Kings Arms, Paul 

Food Safety Direct really simplified the process of identifying and quantifying the action points we needed to carry out in order to become fully compliant. Excellent advisory service.


James Glosby, The Top House, The Lizard

Superb system, really valuable to get a detailed report before the EH visit so you can improve everything needed for your 5 stars. The scores on the doors mean everything to us.

The officer who came was really helpful and nice. I have even recommended the system to my dad for his pub so they can improve their star rating.


Mark Holden, Owner, The Victoria Inn, Threemilestone 

I contacted Public Protection because I wanted to extend my kitchen and create an additional vegetable preparation area. The Environmental Health Officer who visited my premises understood my business needs and was very positive and pro-active offering me further support without being over pushy. Receiving this one to one advice has saved me time, money and in the long term will help me grow my business.


Nigel Hudson, Crantock Village Stores

‘I’m keen to install a pizza preparation and soft scoop ice cream area in my shop so I rang the Council’s new business regulatory support service to find out what I would need to do to be compliant. The advisor was very knowledgeable and immediately told me about Food Safety Direct, a package of on-site support which sounded absolutely ideal for my requirements. I signed up for the visit and was really impressed with the quality of advice I received, over and above my expectations’.


Davide Santocono,  Food & Beverage Manager, St Michael’s Hotel, Falmouth 

'We were delighted with the advice we received under the Council's Food Safety Direct Scheme.  The officer who visited offered a friendly, helpful and professional service. Having implemented the advice we received, we have subsequently received a five star rating which is great for our restaurant and our customers. It’s also great to have reassurance that we are complying with all the relevant regulations'.


Sharon Retson, Chelsea House, Falmouth

Having recently bought Chelsea House, it was really useful to be advised on our food hygiene responsibilities.  The officer who visited was really helpful and the visit represented good value for money.  We were left with a very good guide, Better Food, Safer Business which includes action plans that we have been able to utilise.


Alex Sly, Kernow Adventure Park, Penryn

Im really happy with the service I received from the food team and having followed their helpful advice, I was awarded a five star rating on inspection which is great for my business.  In addition, the Better Food. Safer Business Pack that I received has been very helpful as a point of reference since.


Christian Dann, Muddy Beach, Penryn

'Having recently opened my business, I contacted environmental health and was encouraged to take up their Food Safety Direct package.  The advice I subsequently received was really helpful and delivered to a very high standard.  Having implemented the advice, on inspection, I was awarded a five star food rating which I can now use in my marketing and gives my customers reassurance that my business is food hygiene compliant.'


Gloria Challen, Railway Hotel, Saltash

After recently taking over the Railway Hotel Saltash, the team felt that to go along side our fabulous drinks selection should be great food. Chef was appointed and now was the time to contact Cornwall Council regarding our commercial kitchen.

The officer arrived and told us about the Food Safety Direct package, immediately we signed up for it, and he and our chef went to work to bring our kitchen in line with the requirements.

We were awarded a 5 rating and the service we received from him was also 5 rating. Working as a team made a great difference to our staff's approach.

At The Railway we would be happy to recommend him to other businesses as we found him very Knowledgeable and passionate about his line of work.


James Nathan, St Enodoc Hotel, Rock

‘The Food Safety Direct advice was really practical and helped me to look at new ways of approaching tasks allowing our business to save time, money and be more environmentally friendly with our use of labels too.  Following the advice, I implemented the list of recommendations.  We have now been awarded a five star rating which we are delighted with’.


The Caff, Cornish Food Box Café, Truro

'We had a great experience of ringing the Regulatory Business Advice Service - the guys on the phones were really great, understood what we wanted and offered us a Food Safety Direct package.  We had an on-site visit which worked really well and we were very impressed'.


Adam Stokowiec, White Horse Inn, Launceston

“Having bought my first pub, I was really keen to get as much advice as possible to make sure my business gets off to a good start. I can honestly say the food safety advice I received was brilliant and have subsequently recommended this service to other businesses.”


Windrush Bakery

Great big thanks to your officer. He made us feel that our business was not just a small insignificant enterprise but was really helpful. We heard about Food Safety Direct (FSD) from another business who had used the service and was really pleased with what they had received so we brought the package after also checking with him. We found it to be a bargain and wouldn't hesitate to use the service again or recommend it to any business especially a new one.

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