Website accessibility statement

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Accessibility statement for Cornwall Council website

This website is run by Cornwall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This accessibility statement applies to our main website platform 

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • The moving images on the homepage cannot be paused, or controlled with a keyboard 
  • Some parts of the homepage and some headings do not have a strong enough colour contrast

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you:

  • find any problems not listed on this page or
  • think we’re not meeting accessibility requirements

Please contact the web team using

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the:

  • Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your feedback or complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Some of our offices have audio induction loops, if you would like more information please contact the Equality and diversity team. If you are visiting one of our offices please contact us before your visit if you need extra help.

Technical information about this website’s accessibility

Cornwall Council is committed to making its website accessible, in accordance with the:

  • Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions’ listed below.

Non accessible content

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we’ll make sure our use of images meets accessibility standards.

The Council’s statement of accounts is a largely technical document, the content and layout of which is dictated by International Financial Reporting Standards (IFRS) and the CIPFA Code of Practice on Local Authority Accounting. Parts of the documents may not be accessible.

WCAG 1.4.3 Contrast (Minimum)
Poor colour contrast makes it difficult for someone with sight loss to see the content properly. If there is a big difference between the background and foreground colours it should be much easier to see the difference between them.

This is on all webpages

  • This refers to the Cookie button in the top left corner. To solve this issue, you need to fix the following: Element has insufficient color contrast of 4.47 (foreground color: #ffffff, background color: #777777, font size: 12.0pt (16px), font weight: normal). Expected contrast ratio of 4.5:1
    ◦ Related node: a[href="\#"]
  • This refers to the Submit button. Element location; input[value="Submit"].
  • The Cornwall Council logo is missing alternate text. Element source; <object tabindex="-1" class="crw-object" type="image/svg+xml" data="/Content/images/cornwall-council-logo-h.svg"><p>Cornwall Council logo</p> </object>

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.1 success criterion 1.3.4 (orientation).

It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

We’ve assessed the cost of fixing the issues with:

  • navigation and accessing information
  • interactive tools and transactions

We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services.

For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018. This is if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online Mapping

Online mapping is excluded from these regulations. However we will provide essential addresses in text format. 

How we tested this website

This website is tested weekly and monthly. These tests are carried out by Sitemorse. The test results show accessibilty issues with page and documents and the issues are split between the web team to fix over the month prior to the next test.

We have an approval system in place so that all content is run through a manual accessibility test before being published.

We also use the W3C html testing service to check the website code. 

We test:

  • our main website platform, available at
  • all forms available at
  • third party services based on a different technical platform but ‘skinned’ to look like our website including

All systems we buy must meet the Web Content Accessibility Guidelines version 2.1 AA standards. 

What we’re doing to improve accessibility

  • We will continue to test all our content using our approval process. 
  • We will test any new templates, layouts and functions. 
  • We will act on and respond to all feedback we receive about issues using the website. 

This statement was prepared January 2020. It was last reviewed on 29 November 2021.

This website was last tested on 16 Nov 2021 at 08:50:05, this was a full site test, testing 3,656 pages. The test was carried out by Sitemorse.

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