Licensing Direct testimonials archive


See what businesses had to say about our Licensing Direct service.

To read our latest testimonials, please see our Licensing Direct testimonials.


Emma Sleeman, Fowey Hall Hotel 

It’s a great service, the officer was amazing from start to finish, she didn’t mind all the emails and calls I had to make to her.


Yvonne Colgan, Una, St Ives

It has been a very positive and professional experience from start to finish. Thank you, especially to the lady we dealt with.


Katie Toogood, Prawn on the Lawn, Padstow

Very helpful and easy to use.


Chris Barrett, Bennacott Lake

It’s our intention to apply for a licence to breed dogs, but the existing facilities are outdated and in need of significant renovation. Having contacted Cornwall Council for advice, we were pleased to receive a visit from the Animal Licencing officer who was extremely helpful, offering suggestions as to how best to proceed with the proposed renovations.

Most of all, she was friendly and supportive of our plans, which dispelled any notions that we may have had that it was going to be a bureaucratic minefield. We look forward to working with Cornwall Council in pursuit of our dreams.


Cornucopia Cornwall, St Austell

The officer gave support, advice and guidance which was invaluable to us. She has helped us at every stage of our application and patiently explained the procedure and answered numerous questions. She also provided mediation with 3rd parties who had submitted representations for us.

Without a doubt, I would consider to this service to be excellent value for money.


Donna Darby, Redruth Rugby Football Club

Definitely worth the money in saved time and resource for me.


Joseph O Keeffe, Pelynt Stores, Looe

Very happy with how we were dealt with. The officer was very nice and helpful, making this a less stressful time.


R Berry, St John Inn, Torpoint

Very helpful and professional service provided. Would definitely use again.


Denise Robins, Café Anniden, Tintagel

Licensing direct was extremely helpful and makes the whole process 100% easier.

The lady who dealt with our application could not have been more helpful.


C Anderson, Rock Oyster Festival

Licensing direct is a great service now offered by licensing.


Eira Reed, Reeds of Fowey

I would highly recommend this service to other businesses. It not only saved me time and costs by helping me with my application on the first attempt, but it was also very informative.

I was very impressed with the professional but friendly and accessible nature of the service. As a business that was new to this procedure this was extremely helpful.


John Brady, Thai in Town, Camborne

We found the service to be very efficient, courteous and of great help with our application process.


Philip Taylor, The Westberry Hotel, Bodmin

The service provided by the officer was truly exceptional, and very much appreciated both by myself and by the applicant (my wife). I would be most grateful if you could convey our sincere thanks for her exceptional helpfulness and for all the assistance rendered.


Alec Short, Arc Live, Truro 

‘We used the Check and Send service when organising our Masked Ball event and found it saved us lots of time and hassle.  Whilst we could have filled in the forms ourselves, using the service meant we could talk to someone and understand exactly what information was required resulting in us getting it right first time’.


Liz Akkos, Daddios, Liskeard 

‘I spent hours considering how to complete my restaurant licensing application and looking for on-line support before I discovered the superb and comprehensive Check and Send service. Being able to talk to an officer who can help you complete the licensing forms offers value for money and importantly, peace of mind’.


Vanessa Whitting, Gillett’s Callington Ltd, Callington 

‘Signing up to the Licensing Direct service meant that we could have a conversation with an officer which proved invaluable.  Reassurance of knowing that the application was ready to go, no hassle with returned forms or further phone calls, was a real benefit to us. I would recommend the service to other businesses particularly to people who are new to licensing’.


Joy Torjussen, Kipling’s Tea Room & Delicatessen, Mevagissey

‘I needed a premises licence for my tea room and delicatessen and contacted the Council’s licensing team who helped me obtain the licence talking me through the requirements and assisting me to complete the forms.  Her help and professionalism was exceptional.’


Kieran Lynch, The Llawnroc Hotel, Gorran Haven

‘I was delighted with the licensing advice I received – the officer explained all stages of the process making the forms very simple and easy to complete’.


Henk Ferrhra, Trevisker Garden Centre, Padstow 

‘As the new owner of a café business, being compliant is really important to me. By using the pre-application advice, application assistance and check and send services, all part of Licensing Direct, I probably saved two to three hours of time. It was also much easier talking it through with someone rather than filling in the form myself.  I believe the service offers great value for money’.


Hannah Thomas, Marzipan Hair

Due to lack of knowledge I was shocked to find out I needed a licence. Once I understood the process it became much simpler. The officer explained it well in the meeting I had with her. She treated me well and worked at my speed. The forms were intimidating but she helped me so much.


Brian Farmer, Cornish Apple Brandy Ltd

You gave us excellent customer service and answered all of our questions to our satisfaction, thank you. We think every application should go through this process which would save time and cost.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

Your feedback is important to us

Help us improve our service