If you run or are starting a business involving car/van sales, servicing, repair or vehicle warranties in Cornwall, you must be compliant with consumer protection laws and regulations.
How we can help
We provide regulation support services for vehicle businesses which can help your business avoid customer complaints and operate in a safe manner, such as:
- Compliance with the Consumer Rights Act
- Ensuring approved testing equipment for garages offering servicing and MOT's
- Registration and application to relevant bodies
- Becoming an approved garage
- Helping put processes in place for correctly storing documents
- Health and Safety practices and training in the motor vehicle industry (HSE)
Get help with regulation
If you would like support with your car business, our Business Regulatory Support team are here to help.
Contact our friendly team today on 0300 1234 212 or email businessadvice@cornwall.gov.uk to discuss your regulatory needs
Alternatively you can follow the link below to use our online contact form.
Buy with Confidence
Trust is an important factor for consumers in the motor trade. The Buy with Confidence scheme helps motor traders promote that their business operates in a legal, honest and fair way for maximum consumer trust.
Find out more and apply for the Buy with Confidence scheme
Motor Trader Guide
Concerns about the vehicle sales and vehicle repair sector form one of the largest areas of complaint for Trading Standards nationally.
Ensuring compliance with consumer protection law can help to ensure that not only does your business avoid potential prosecution, but also that you can reduce the number of costly and time consuming customer complaints.
This Bite Size guide is designed to give you the confidence to implement processes and systems that will enhance your legal compliance and demonstrate a commitment to trading in a fair and legal way, and that will give your customers peace of mind.
Price: £22.50 (VAT exempt)
Motor Business Self Service Information
If you would prefer to ensure your own compliance for your motor business, here are some links to further information which may help.
- Consumer guidance - Information for when you are buying or repairing a car and somethings gone wrong with a purchase
- Fire and explosions - Information and guidance on what to do if there's a fire or explosion at your business
- Health and safety - Information on health and safety in motor vehicle repair and associated industries
- HSE Guidance - Working safely under motor vehicles being repaired
- Advice and information on health and safety in the motor vehicle repair (MVR) industry
If there are topics not covered in the list above, we would also recommend reading our general self service information.
