Read what businesses have to say about our business advice service.
To read our latest testimonials, please see our business advice testimonials.
Viv Laity, St Hilary School, St Hilary, Penzance
‘The training was very ‘light’ and amusing given the subject ‘Food Hygiene’. She used her in-depth knowledge together with case studies, using experiences from her time in the food trade together with her experiences’ from her inspection role. It made the whole day interesting as we were a mixed group of students ‘educational staff, kitchen staff and business owners’. Thank you’
Anon (from our business satisfaction survey)
Great service for me at the beginning of my business venture. Government website can be complex to navigate. This advice gave me clear signposts to the legislative aspects of starting a business, and chronological route I need to take. Thanks very much.
Marco Amura, Director, St Ives Brewery
As a food and drink business I had not considered the fact that we were producing animal feed by sending our spent grains to a local farm to be fed to cattle. So when Public Protection’s Trading Standards Service offered to produce the necessary documentation and procedures on our behalf it meant that it was something I did not have to worry about. The service I received was professional, friendly and hassle-free and I would certainly recommend it to other businesses. It saved me a great deal of time, allowing me to focus on running the rest of the business during a very busy period and there is no doubt it represented fantastic value for money.
Vicki Crwys-Williams, The Cornish Pizza Company, St Agnes
‘I needed some advice on my labelling for a ‘make it yourself’ pizza dough making kit I am introducing. The Trading Standards advisor who advised me asked some very thorough questions over the phone and offered to check my artwork if I sent it through. This gave me peace of mind and reassurance. Overall, the service I received was very helpful and professional’.
Steve Burrows, Director, Falmouth Golf Club
The officer who visited our premises was extremely polite and helpful. We have worked hard to implement the officer’s recommendations which has paid off as we now have a five star food rating. We have better systems in place and both our staff and members are delighted with the outcome. There is no doubt that our business has benefitted and I am very happy to recommended the service to other businesses.
Jill and Colin Fletcher, The Bush Inn, Morwenstow
We are positive that without the ongoing support and advice, from our local food safety officer, we would not have been able to implement the hygiene and policy regime that is required for a modern clean kitchen.
Will Sneyd, Retox Café, Adrenalin Quarry Adventure Centre, Liskeard
We particularly appreciated the insight into future proofing what we build to allow for increased menu and custom. The food safety officer understood our needs and challenges in a practical way, and could see solutions that we would only be able to guess at. We are grateful to them for helping us to get it right first time.
Lee Webber, The Ice Box, Perranporth
Being able to contact a qualified food safety officer at the planning stage was a blessing. We saved time and money through his expert advice and guidance. This allowed our business to thrive from day one.
Amanda Vermilion - Hypnodance
Thank you so much for the time and energy spent on the phone answering many of my questions.
I will be in touch again sometime in the future, once closer to the launch date.
With Gratitude,
Hazel Bailey - Small Fluffy Cloud
Just a quick note to say thank you for all the information. It was a real pleasure to talk to you.
Robin Karkeek, Director
Guidance and advice from various Cornwall Council Officers has ranged from Environmental, Food and Public Protection and Business Support Service. These were all dealt with a common sense approach that has allowed the business to function, flourish and improve, effectively.
Jennie Merilion, Guanchitas, Falmouth
I attended a presentation by one of your team which I found very useful and proved to be a great help with my new business. The lady was very approachable and signposted me to the business support hub which I contacted and was able to get information on regulations regarding my labels and how to join the Made in Cornwall scheme.
Richard Snell, St Aubyn Estates
We were planning a major redevelopment of our commercial kitchen and having looked at the plans, wanted to be sure that we are making the best investment of the money. We approached Public Protection and within a few days a consultant came to our premises to suggest ways in which we could enhance our plans to maximise our health and safety processes. Together with the consultant we reviewed the plans and have mapped a way forward for the reopening.
