Getting started on My Pension Online


Before you can register for My Pension Online with the Cornwall Pension Fund, we need to add your email address to your pension record.

Please follow these 5 steps to access My Pension Online:

Step 1: Complete the access form

Complete the My Pension Online access form to inform us of your email address and confirm your personal information, including you National Insurance number.

Access form

Tip: Use your personal email address instead of a work email, so we can still contact you if you change or leave employment. You can however, update your email address once you have access to My Pension Online.  


Step 2: Wait for our invitation to register email

If the personal information you've given on the access form matches our records, we'll update your pension record(s) with your email address. You'll receive an email invitation to register from us within 5 working days.

If the personal information you've given on the access form doesn't match our records, we'll contact you to confirm your identity.


Step 3: Follow the link in our invitation to register email

When you've received our invitation to register email, follow the link in the email to register for My Pension Online.

Like step 1 above, you'll need to provide some personal information as further proof of identity.

Tip: The link in the invite to register email takes you to the My Pension Online website for Cornwall Pension Fund.


Step 4: Complete the registration process

If the personal information you've provided in step 3 above matches our records, you'll receive an email within 30 minutes of registering for My Pension Online. This email will contain a link to follow to complete your registration by setting a password and 2 security questions. This link expires after 24 hours.

If the personal information you've provided in step 3 above doesn't match our records, we'll write to the address we hold for you to confirm your identity.

Tip: If the link has expired, please repeat step 3 above


Step 5: Login and enjoy My Pension Online

You now have access to My Pension Online.

Go to My Pension Online

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

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