Report a problem with a road or pavement

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

If you need to report something that is causing an immediate danger or is an emergency please call 0300 1234 222.

To let us know about a problem you have found with a road or pavement, please use the forms below.

You can track the progress of an issue you have already reported.

Electrical problem

Report a problem with:

  • a street light
  • illuminated street signs and bollards
  • non emergency issues with permanent traffic lights
  • controlled pedestrian crossings


Report a pothole in a road or pavement

Hedges and verges

Report issues with overgrown hedges, trees or verges.

Please do not use this for routine/general grass cutting requests. For general grass cutting please contact us online

Minor flooding and blocked drains


  • standing water (after it has stopped raining)
  • flooding
  • blocked drain
  • water flowing from adjoining land
  • flooding of property

Parking issues

Report an illegal parking issue to our parking enforcement team. 

Temporary road works

Report an issue with:

  • traffic lights
  • skips
  • scaffolds
  • hoardings
  • other issues with roadworks

This may include cones, pedestrian barriers, unprotected excavations and Builders’ materials.  As well as footway crossings, banners or bunting.

Road surfaces

Report issues with roads, including:

  • large areas of uneven surface
  • depressions
  • trench failure
  • edge deterioration
  • crazing or crumbling road surface

Please do not use this form to report potholes

Road markings, signs and bollards

Report a damaged or missing road sign, road marking or bollard.

Fences or barriers

Report damaged safety barriers or fences on the road.


Report broken or rocking manholes or drain covers.

Bridges and structures

Report issues with damaged bridges, retaining walls or structures. 

Public rights of way issues

Report an issue on a public footpath, bridleway or byway.


Report any other highways defect not listed in the options above.

Examples might include: missing/uneven block paving, loose kerbs, minor (not dangerous) land/hedge slip. 

Please do not use this to report emergencies. Call 0300 1234 222.

For general highways enquiries please contact us online.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

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