Where to get help, or report an issue
If you or someone else needs help in an emergency, it’s important to know who to call.
For the police, fire service or medical emergencies, call 999.
- For non-emergencies, call the police on 101. Use NHS 111 if you need urgent but not life-threatening health advice, or when your GP surgery is closed, and you cannot wait until it re-opens. Visit http://111.nhs.uk or call 111
If you see someone in trouble on the coast, call 999 and ask for the Coastguard.
Utilities
For gas, water and electrical emergencies:
- Wales and West – if you smell gas, phone 0800 111 999
- South West Water – to report a water leak, phone the leak reporting hotline on 0800 230 0561
- National Grid – to report a power cut, phone 105 or 0800 6783 105
Social care emergencies – Safeguarding Adults and Children - 0300 1231 116
Highways emergency (report urgent or hazardous issues) – 0300 1234 222 - Report flooding or drainage issues on public roads by phoning 0300 1234 222
- Environment Agency Floodline - 24-hour advice – 0345 988 1188
Cornwall Housing Tenants
Emergency repairs – phone 0300 1234 161 if there is:
- Major damage to the structure of the building
- Total prolonged loss of essential service, such as gas, water or electricity that results in a serious impact to immediate health or safety of house occupants
Waste collections and street cleaning - 0300 1234 141
Report problems with trees, roads or highways
Report a dangerous roadside tree
Cornwall Council has limited powers to act in the case of privately owned trees. If you are concerned about the safety of privately owned trees you should raise your concerns with the landowner.
Report an issue with a
- fallen tree/branch causing a concern on the highway
- tree encroachment
- unstable tree
- dead/dying tree
that present potential safety, obstruction or visibility concerns.
If the tree(s) are protected however you consider the works to be an exception. For example the works are required:
- As the tree(s) are dead, dying or dangerous;
- You are a statutory undertaker
Report a problem with a road or highways
To let us know about a problem you have found with a road or pavement
A public right of way is a route over land which the public has a legal right to use at any time. Some paths may be surfaced although most are tracks across countryside owned by landowners. These are not highways or roads.
Flooding
How to a report a flood incident depends on the type of flood and where it is. Please follow the right steps so that the issue can be dealt with promptly.
Find advice about flooding and keeping safe from the Cornwall Fire and Rescue Service.
Report issues with listed buildings
Report emergency works to a listed building
Please contact the Conservation team for advice before carrying out emergency works. If this is not possible, you can only do emergency works without prior consent in specific circumstances.
You can contact the Council’s conservation service on planning@Cornwall.gov.uk.
Dangerous structures
Dangerous structures and public safety
- If you have concerns about a danger, in the first instance, please notify the owner of the property so they can remove the danger.
- If the owner is not able to remove the danger or you do not know who owns the structure, Building Control have powers to make dangerous structures safe.
Travel disruption
Find out about planned public transport disruptions
Recycling and waste
Order lost recycling or waste equipment
- Orange bag for cardboard
- Red bag for plastic and metal packaging
- Blue bag for paper
- Black box for glass and textiles
- Green outdoor collection caddy for food waste
Missing or damaged wheelie bin/sack
If your bin or sack is damaged or missing, you can order a replacement.
Out of hours
Report an out of hours emergency
Find useful out of hours numbers