You can use the link below to order the following extra or replacement recycling containers:
orange bag for cardboard
red bag for plastic, cartons and metal packaging
blue bag for paper
black box for glass and textiles
green outdoor collection caddy for food waste
Please note: we are unable to provide extra or replacement silver indoor food waste caddies.
When the form asks if you're reporting that a container went missing or was damaged on collection day, please only select Yes if you're sure it was damaged by our collection crew or they didn't return it. Otherwise please select No.
Order extra recycling containers
If you're sure your container was damaged by our collection crew or they didn't return it, please use the form below. Our contractor will investigate and provide a replacement where appropriate.
Report container damaged by crew or not returned
You can also collect recycling bags and boxes from some libraries and information services.
Find out where to collect recycling containersRecycling containers not arrived?
If you’ve ordered recycling containers but they haven’t been delivered in 8 calendar days, please do not order them again.
You can request an update by entering your reference number (starting 10100) on the form linked below. You’ll find your reference number in the confirmation email we sent you when you placed your order.
Request an update on your recycling order
My recycling bags are worn out. What do I do with them?
You can dispose of worn out or damaged recycling bags in your wheelie bin or protective sack with your household rubbish.
Take damaged recycling boxes for glass to your Household Waste and Recycling Centre.
Commercial waste
It’s against the law for businesses including holiday lets to use household rubbish and recycling services to dispose of their commercial waste. If you run a holiday let, you must pay a licensed waste carrier to collect and dispose of your commercial waste.
The law applies to people who rent all or part of their home out for some or all of the year as holiday accommodation.
Please visit our Commercial Waste Services page for more information.