Report an out of hours emergency

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


On this page you can find emergency out of hours contact numbers. 

Planned downtime 28-30 August 2021

Many of our online services will be unavailable from 28-30 August:

  • If you need to report an emergency please use the numbers below - but please only use these numbers for reporting the emergencies that are listed
  • Our online services will be available again towards the end of the afternoon on 30 August.  You will then be able to complete your task online
  • Waste and recycling collections due on a Monday will continue as normal on Bank Holiday Monday

Emergency services

For the police, fire service or medical emergencies, call 999.

For non-emergencies, you can call the police on 101 and get medical advice by calling 111.​

Anti-terrorist hotline - phone the Police on 0800 789 321

Council services

Social care emergencies 

Cornwall Housing emergency home repairs

Council Housing emergency repairs - phone 0300 1234 161 if there is:

  • A serious threat to your health and safety, such as a gas leak or dangerous electrical fault
  • Major damage to the structure of the building
  • A serious property related security problem not including lost keys
  • Total prolonged loss of essential service, such as gas, water or electricity.  It results in a serious impact to immediate health or safety of house occupants
  • You are homeless tonight due to not having suitable accommodation available for your occupation

Highways emergency

  • Report urgent or hazardous issues on a road or highway - 0300 1234 222

Flooding

  • Report flooding or drainage issues on public roads by phoning 0300 1234 222
  • Environment Agency Floodline 24 hour advice - 0345 988 1188

Waste Collections and Street Cleaning – 0300 1234 141

Only report issues with the potential to cause harm, injury or offense, eg:

  • Drug related litter including needles, syringes and other hazardous items
  • Human fouling
  • Clinical waste
  • Broken glass
  • Obscene or hate related graffiti on public property (not private buildings or houses)
  • Fly-tipping on council land and highways (not private land)
  • Dead animals on council land and highways (not private land)
  • Broken or damaged litter bins causing an obstruction or hazard

Fire and Community Safety - 0300 1234 232

  • Anti-social behaviour
  • Community safety
  • Crime and anti-social behaviour
  • Domestic violence
  • Emergency planning
  • Fire safety (including petroleum and explosives licences)
  • Firework displays
  • Vandalism

Utility companies

For gas, water and electrical emergencies

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