If life is at risk due to flooding, call 999 - view our information on dialling 999 in an emergency
How to a report a flood incident depends on the type of flood and where it is. Please follow the right steps so that the issue can be dealt with promptly.
If you have had to evacuate your home due to flood water then contact Cornwall Council's Emergency Management Team for support.
To report flooding on or from the A30 or A38 only - please call the National Highways Incident Line on 0300 123 5000.
To report flooding on or from all other roads in Cornwall or if there is an issue with highway drainage the please report to the Cornwall Highways Service.
If reporting flooding from the sea or to a ‘main river’ then use the Rivers layer on the Strategic Flood Risk Assessment map and tick Main River to check which category the watercourse belongs to.
If the flooding is from the sea or a main river then report to the Environment Agency Incident Hotline (24 hrs): 0800 80 70 60.
To report flooding that is not to a main river then Contact Cornwall Council’s 24hr helpline: 0300 1234 222
Flooding linked to public sewers or a burst water main should be reported to South West Water either by telephoning 0344 346 2020 or online:
To report flooding or muddy run off from fields and farmland you should contact the Environment Agency's Land Management Team. Please email: landmanagementdcis@environment-agency.gov.uk
If you require an immediate response (if the issue is causing a serious flood or pollution incident) you will need to ring the Environment Agency on 0800 807060. Make sure you state that it must be passed to the Devon and Cornwall Land Management Team and give the following details:
- Location (National Grid Reference).
- Brief description of incident.
- Impact (property, watercourse, infrastructure).
- Photos or videos. Try to get a photo of where the runoff is coming from.
If you are reporting flooding that involved mud, debris or spillage on a road then this can be reported online to Cornwall Councils Highways
For advice on what to do in the event of a flood or if you are at risk of flooding. Please refer to the Flood Advice page.
For more emergency contacts and information visit: Cornwall Community Flood Forum website.