Useful links and numbers

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Organisations able to give you advice, information and services to help you after a flood include:

Cornwall Community Resilience Network

Website: Cornwall Community Resilience Network


Cornwall Community Flood Forum

Tel: 07975 711429

Website: Cornwall Community Flood Forum


Environment Agency

Floodline: 0345 988 1188 (24 hrs)

Incident hotline: 0800 80 70 60 (24 hrs)

Website: Environment Agency website


Cornwall Council Roads, Transport and Parking

Drainage and flooding on a Highway webpage

Tel: 0300 1234 222

Email: roadstransportandparking@cornwall.gov.uk


Cornwall Council Waste and Environment Service

Engineering, Hydrology, Land Drainage, Waste

0300 1234 141

Email: environmentservice@cornwall.gov.uk 


Devon and Cornwall Police

Tel: 101

Website: Devon and Cornwall police


Public Health England

Website: Public Health England

Tel: 01726 627881


Western Power (Electricity)

Power supply issues Tel: 0800 6783 105 or 105

General enquiries: 0800 096 3080 


South West Water

Customer services and emergency helpline

Request a call back


Gas

There are a number of gas suppliers in Cornwall; you will need to contact your supplier for general enquiries.

If you smell gas call the National Grid UK Gas

Emergency helpline: 0800 111 999


Cornwall Fire, Rescue and Community Safety Service

24 hour fire safety advice: 0800 3581 999


Cornwall Council General enquiries

Tel: 0300 1234 232


Cornwall Council Housing

Tel: 0300 1234 161


Cornwall Council Adult Care, Health & Wellbeing

Tel: 0300 1234 131


Cornwall Council Revenues and Benefits

Tel: 0300 1234 121


Cornwall Council waste

Tel: 0300 1234 141

Emergency line: 0800 7313 247


Cornwall Council Family Information Service

Tel: 0800 587 8191


Other useful numbers:

For general insurance queries contact:

The Association of British Insurers

Tel: 020 7600 3333

Website: ABI website

For flood products and services contact


National Flood Forum

Tel: 01299 403055

Website: National Flood Forum Website


The Construction Centre

Tel: 01926 865825

Website: The Construction Centre Website

For support, advice, recovery and restoration services contact:


The British Damage Management Association (BDMA)

Tel: 01858 414278

Website: BDMA website

For financial advice or your local Citizens Advice Bureau contact:


Citizens Advice

03444 99 41 88

Flood helpline through March 2014 - 0300 008 0012

Website: Citizens Advice website


Local Citizens Advice Bureaus

39 Penwinnick Road
St Austell
PL25 5DR

Mount Folly Square
Bodmin
PL31 2DQ


Other useful websites:

POLYGON

Essential Guide To Flood Planning and Preparation


National Safety Council 

Emergency preparedness


British Red Cross

How to prepare for emergencies

The Red Cross Emergency App


American Redcross

Plan and prepare

For information on repairs following floods contact:


CIRIA

Tel:020 7549 3300

Website: CIRIA Website

For help with second hand furniture and household appliances


RE:SOURCE

Tel: 01208 269 296


Direct Line - How to minimise flood damage in your home

Website: Direct Line

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