Useful links and numbers

Organisations able to give you advice, information and services to help you after a flood include:

Cornwall Community Resilience Network

Website: Cornwall Community Resilience Network

Cornwall Community Flood Forum

Tel: 07975 711429

Website: Cornwall Community Flood Forum

Environment Agency

Floodline: 0345 988 1188 (24 hrs)

Incident hotline: 0800 80 70 60 (24 hrs)

Website: Environment Agency website

Cornwall Council Roads, Transport and Parking

Drainage and flooding on a Highway webpage

Tel: 0300 1234 222

Email: roadstransportandparking@cornwall.gov.uk

Cornwall Council Waste and Environment Service

Engineering, Hydrology, Land Drainage, Waste

0300 1234 141

Email: environmentservice@cornwall.gov.uk

Devon and Cornwall Police

Tel: 101

Website: Devon and Cornwall police

Public Health England

Website: Public Health England

Tel: 01726 627881

Western Power (Electricity)

Power supply issues Tel: 0800 6783 105 or 105

General enquiries: 0800 096 3080

South West Water

Customer services and emergency helpline

Request a call back

Gas

There are a number of gas suppliers in Cornwall; you will need to contact your supplier for general enquiries.

If you smell gas call the National Grid UK Gas

Emergency helpline: 0800 111 999

Cornwall Fire, Rescue and Community Safety Service

24 hour fire safety advice: 0800 3581 999

Cornwall Council General enquiries

Tel: 0300 1234 232

Cornwall Council Housing

Tel: 0300 1234 161

Cornwall Council Adult Care, Health & Wellbeing

Tel: 0300 1234 131

Cornwall Council Revenues and Benefits

Tel: 0300 1234 121

Cornwall Council waste

Tel: 0300 1234 141

Emergency line: 0800 7313 247

Cornwall Council Family Information Service

Tel: 0800 587 8191

Other useful numbers:

For general insurance queries contact:

The Association of British Insurers

Tel: 020 7600 3333

Website: ABI website

For flood products and services contact

National Flood Forum

Tel: 01299 403055

Website: National Flood Forum Website

The Construction Centre

Tel: 01926 865825

Website: The Construction Centre Website

For support, advice, recovery and restoration services contact:

The British Damage Management Association (BDMA)

Tel: 01858 414278

Website: BDMA website

For financial advice or your local Citizens Advice Bureau contact:

Citizens Advice

03444 99 41 88

Flood helpline through March 2014 - 0300 008 0012

Website: Citizens Advice website

Local Citizens Advice Bureaus

39 Penwinnick Road
St Austell
PL25 5DR

Mount Folly Square
Bodmin
PL31 2DQ

Other useful websites:

For information on repairs following floods contact:

CIRIA

Tel:020 7549 3300

Website: CIRIA Website

For help with second hand furniture and household appliances

RE:SOURCE

Tel: 01208 269 296

Direct Line - How to minimise flood damage in your home

Website: Direct Line

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

0300 1234 222
emergencymanagement@cornwall.gov.uk