Thank you for your feedback!
Your input helps us improve our services. Here's how you can reach out:
- Contact Us Directly: The best way to resolve issues is to contact the service directly. Check any letters, emails, or our website for contact details.
- Make a Complaint: If you're still unhappy, please file a complaint so we can investigate further.
Common Tasks(Not Complaints)
- Appeal decisions (Parking Fines, Council Tax Support, Council Tax Bill, Housing Benefit, Planning, Compensation Claim)
- Report problems (Waste Service, Roads)
- Request information (Personal, Freedom of Information)
How to complain
Use the appropriate process for faster resolution:
- Cornwall Housing (not including housing options)
- Adult social care
- Children and family care
- Complaints against individual Councillors (including town and parish councillors)
For all other complaints, comments and compliments, including those that cover more than one area, the quickest and easiest way is to use our complaint form below:
Should your feedback cover more than one area / service please select Multi Service Enquiry from the list of topics that will be provided on the form.
Further information
Our Customer Feedback Policy explains how we handle complaints and other feedback and our Customer Service Promise outlines the service you can expect from us.
If you cannot use the feedback and complaint form, you can submit your feedback using the details below.