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About your household waste collections


Our household waste collections are for domestic properties only.
Businesses and non-domestic properties are not eligible, including:
• Self-catering and holiday let accommodation including homes rented out part of the year as holiday accommodation
• Hotels
• Shops
By law, businesses must arrange for a licensed waste contractor to collect their waste. Find out more about commercial waste collections 

When is my household waste collected?

In Cornwall, we collect:

Find your collection day, view and download your collection calendar 

How to put your waste out for collection

  • Put your food waste, recycling and rubbish out by 7am on your collection day.
  • Your rubbish and food waste are collected by different crews, so don’t worry if one bin is emptied before the other.
  • Place your waste at your usual collection point – normally the boundary of your property.
  • All rubbish must be in your bin or sack with the lid fully closed. We won’t collect any rubbish not in your bin/sack.
  • Please take your containers back to your property once they have been collected, so they don’t get lost, damaged, or cause an obstruction.
  • If you’ve moved to a new build home, you’ll need to order food waste, recycling and rubbish containers for your property.

Containers 

Order food caddies, recycling bags and boxes 

Food waste 

We collect your food waste from the green outdoor food caddy.

You don’t have to line your indoor caddy but if you’d like to, you can use any of the following: 

  • compostable liners
  • newspaper or paper bags
  • old carrier bags - not ‘bags for life’ as these can be reused for shopping
  • food packaging such as bread bags, frozen veg bags or cereal bags
  • used fridge and freezer storage bags
  • plastic bags bought on a roll

Find out more about food waste collections 

Recycling

We provide reusable coloured bags and a black box for you to put your recycling out for collection in: 

  • Red bag – plastic and metal packaging 
  • Orange bag – carboard
  • Blue bag – paper 
  • Black box – glass and textiles 

If you live in a flat and share bins with your neighbours, this may be different for you. Check with your site manager for information about your recycling containers.

Find out more about recycling collections  Rubbish

We provide either a wheelie bin or reusable protective sack for household rubbish, depending on the property’s outside space. All rubbish must be bagged before going into your bin or sack.

Find out more about rubbish collections  Other services 

Garden waste 

We offer a garden waste collection service that households can subscribe to. 

Find out more about garden waste collections

Assisted collections

We offer an assisted collection service to people who are unable to move their waste to the boundary of their property for collection. Assisted collections allow you to pick an outside location closer to your property for us to collect your waste from.

Find out more about assisted collections

Bulky waste

We offer a bulky waste collection service for items that are too large for the normal household rubbish or recycling collections. There is a charge for this service.

Find out more about bulky waste collections

Clinical waste

Non infectious clinical waste like nappies, incontinence pads and stoma bags should be put in your normal household rubbish.

Infectious clinical waste must not go in your household rubbish. We collect clinical waste bags and sharps bins separately using a dedicated collection vehicle every week.  

Find out more about clinical waste collections

Missed collections 

If you think we’ve missed your waste, visit our missed collections page using the link below to report it.

Report a missed collection

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form