What you need to know before you subscribe
Who can subscribe?
We offer fortnightly garden waste collections by subscription.
This service is for domestic households only.
It’s not available to businesses, including self-catering holiday lets.
Containers and subscriptions
- First time subscribers must buy one of our garden waste containers - either a brown bin or reusable bag.
- If you already have a bin or bag, you only need to pay for the collection service.
- You need to buy a collection subscription for each container if you have more than one.
Container prices (one-off payment)
| Container size | Price |
| 240 litre bin | £32 |
| 140 litre bin | £25 |
| 70 litre reusable bag | £14 |
We only collect garden waste put out for us in one of our Cornwall Council garden waste containers Our crews won’t collect it if it’s put it out in another container.
Subscription costs (per container)
| Container size | Annual subscription price (2025/26) |
| 240 litre bin | £70 |
| 140 litre bin | £53 |
| 70 litre reusable bag | £30 |
- The subscription year runs from 1 April to 31 March.
- If you join after April, you’ll only pay for the remaining months.
- Example: Join in June – pay for 10 months (June-March)
- We stop accepting new applications in January each year.
- Subscriptions and renewals open in Mid-February each year, before the new subscription year starts on 1 April.
Terms and conditions
Before signing up, please read our Terms and Conditions for details on:
- Container warranties
- Cancellations
- Refunds
Renew or subscribe to garden waste collections
To renew or subscribe to our garden waste collections, please use the link below.
Renew or subscribe to garden waste collections
1070 mm (incl lid) x 580 mm x 740 mm. This holds the same as 4 black bin bags.
1050 mm (incl lid) x 480 mm x 550 mm. This holds the same as 2 black bin bags.
480mm x 380mm x 380mm with Velcro flap. This holds the same as 1 black bin bag.
Container delivery
- We’ll deliver your new bins or bags within 8 calendar days of payment.
- Please provide a safe location for delivery if no one is home or if delivery is before 8:00am.
- If we deliver after 8:00am and someone’s home, we’ll ask for a signature.
- If no one’s home, we’ll leave it in your safe location and take a photo as proof of delivery.
- Please label your bin or bag with your house name or number so the crews can identify your property has a valid subscription.
Cancelling after delivery
- If you wish to cancel your subscription after your bin or bag has been delivered, call us on 0300 1234 141 within 5 working days of delivery.
- If unused and no collection has occurred, we’ll collect it and cancel your subscription.
- A £7.50 return fee will be deducted from your refund.
When will my garden waste be collected?
Existing customers
You can check your next collection day, view and download your collection calendar on the My Area page (linked below).
New customers
- If you want to know your likely collection day before you sign up, use the collection day map to get an idea. Please note: this is an estimate and not guaranteed.
- After you sign up, your actual collection day will be show on the My Area page within 2 working days. (If your collections start in April, your day will appear from mid to late March).
We collect garden waste Monday to Friday, including Bank Holidays – except on Christmas Day and Boxing Day.
When to renew your subscription
We’ll contact you from mid-February each year with the new subscription charges and a reminder to renew before 31 March.
- If you gave us an email address, we’ll send your reminder by email.
- Please check your junk folder if you haven’t received a reminder by mid-March.
- If you did not provide an email address, we’ll send your reminder by post.
- If it hasn’t arrived by mid-March, please call us on 0300 1234 141 to renew.
If you haven’t received your reminder by mid-March, you can still renew online or over the phone.
If your subscription is not renewed by 31 March, your collections will stop from 1 April. Any garden waste presented without an active subscription will not be collected.
What can I put in my garden waste container?
Yes please
- Grass cuttings
- Leaves
- Organic sweepings
- Tree, shrub and rose prunings
- Branches (up to 30cm long and 2.5cm diameter, for example, broom handle width)
- Cut flowers
- Weeds
- Windfall
No thanks
- Cardboard, glass, metal and plastic
- Food waste, including vegetable peelings
- Turf, soil, compost and rubble
- Plant pots
- Animal bedding and faeces
- Invasive species, such as Japanese knotweed, ragwort, giant hogweed, common ragwort, bamboo
- Compostable bags
- Coffee pods
Prolonging the life of your bin
The garden waste bins are designed to take only the items shown under ‘yes please’ above.
Please bear in mind that plastic degrades over time due to general wear and tear and the weather.
Avoid overfilling or compacting waste as this can damage the bin.
The garden waste bins have a 12-month warranty (3 months for bags) for manufacturing defects only. Misuse or damage from overloading is not covered.
Buying a replacement container
Need a replacement bin or bag?
Call us on 0300 1234 141. Please have your payment details ready.
Moving house
If you have a garden waste subscription and are moving house:
- Take your bin/bag with you.
- Contact us with your new address details and the date of when you want collections to start at new home.
What else can I do with my garden waste?
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Compost at home – find out more on our composting page.
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Take it to a Household Waste and Recycling Centre – where you can dispose of it free of charge.
Report a missed collection
Report a missed collection on our missed collection page. You can only report a missed collection if you have subscribed for the current year. Containers without a valid subscription will be tagged and not emptied by our crews.