Our household waste collections are for domestic properties only.
Businesses and non-domestic properties are not eligible, including:
self-catering and holiday let accommodation (this includes homes rented out part of the year as holiday accommodation)
hotels
shops
By law, businesses must arrange for a licensed waste contractor to collect their waste. Find out more about commercial waste collections
What are assisted collections?
We can offer assisted collections if no one in your household is able to put your waste out for collection at your property boundary.
Our crews will go onto your property to collect your waste from a place where it is easier for you to leave it, eg, by your front door, back door, garden, etc.
This location must be easily accessible for our crews and must be outside, not in a shed or garage.
Who can apply for assisted collections?
To qualify for assisted collections, you will need to formally declare that no one living in your household is able to move your waste to the property boundary due to one or more of the following reasons:
a physical disability, or
mobility issue, or
medical or mental health condition
Types of collections that are included
When you register for assisted collections, we tell our crews to collect all the following waste types from your new collection point:
rubbish
recycling
food waste
garden waste (if you subscribe to the service)
You don't need to register for each type of waste separately.
Terms of the service
By applying for this service, you are confirming that:
You’re unable to take your waste to your property boundary yourself due to one or more of the reasons stated above.
There is no-one else in your household who is able to take your waste to the boundary of your property for you.
You agree to tell us as soon as possible if your circumstances change and you’re no longer entitled to, or you no longer need, an assisted collection service.
Our collection contractor can safely and easily access the new Collection Point you give us in your application.
You give permission for our contractor to check any private road or track, if needed, to make sure it’s in good enough condition for our collection vehicles to use.
You give permission for our contractor to access the Collection Point using any private land, road or track.
You confirm that neither our contractor nor us will be held liable for any damage to the surfaces that may occur from our vehicles travelling on them.
You accept that we can refuse to collect from an address or Collection Point if your application does not meet all the criteria above.
You understand that, in some circumstances, we may carry out checks to confirm you are entitled to receive assisted collections.
How long do assisted collections last?
When you apply for the service, we’ll ask you to tell us how long you think you’ll need assisted collections.
Please select the shortest period if you're unsure, you can always extend it in the future if you need to.
We've given some examples below to help you choose what feels right for your current situation:
1 month
For a brief period, eg, after an illness, minor surgery or when someone who usually helps you is temporarily unable to.
3 months
For short-term issues like a broken limb or after major surgery.
6 months
If you have a medium-term issue requiring a series of operations.
9 months
If you're undergoing an extended period of medical treatment.
12 months
If you have an ongoing medical condition.
Open ended
Please only select this option if you have a permanent mobility issue, disability or medical condition that is unlikely to improve.
What happens after you apply
It takes 2 working days for the service to be set up.
After this, you can start putting your waste at the new collection point you provide in your application
We may contact you at a later date to check that you still need the service and that you still meet the criteria for it.
Apply for assisted collections
Please use the link below to apply for assisted collections.
Apply for assisted collections
If you are unable to fill out the above form, please call us on 0300 1234 141.
How to make a change or cancel a collection
if you need to change where you leave your waste
or if you no longer qualify for or need assisted collections
please let us know as soon as you can so we can update our collections contractor.