Thank you for your feedback!
Your input helps us improve our services. Here's how you can reach out:
- Contact us directly
The best way to resolve issues is to contact the service directly. Check any letters, emails, or our website for contact details. - Make a complaint
If you're still unhappy, please file a complaint so we can investigate further.
Common tasks which are not complaints
- Appeal decisions (Parking Fines, Council Tax Support, Council Tax Bill, Housing Benefit, Planning, Compensation Claim)
- Report problems (Waste Service, Roads)
- Request information (Personal, Freedom of Information)
How to complain
Use the appropriate process for faster resolution:
- Cornwall Housing (not including housing options)
- Adult social care
- Children and family care
- Complaints against individual Councillors (including town and parish councillors)
For all other complaints, comments and compliments, including those that cover more than one area, the quickest and easiest way is to use our complaint form below:
Should your feedback cover more than one area / service please select Multi Service Enquiry from the list of topics that will be provided on the form.
If you cannot use the feedback and complaint form, you can submit your feedback using the details below.
Further information
Complaints about Cornwall Council Building Control should initially be made through the our own complaints system above.
All Building Control providers and Registered Building Inspectors are overseen by the Building Safety Regulator (BSR).
More information regarding complaints about any Building Control provider including;
- Local Authorities
- Registered Building Control Approvers
- or any Registered Building Inspector
is provided on the .Gov.uk website.
Contact the Building Safety Regulator Find out more about how we handle complaints, what you can expect from us and our policy by reading the documents below.