A new booking system is being trialled at some of Cornwall’s busiest Household Waste and Recycling Centres (HWRCs) to reduce waiting times. Cornwall Council is asking people to book in advance before visiting Newquay, Saltash and St Erth HWRCs. You must book ahead before visiting these sites only. There is no change to other HWRCs.
Why we are trialling a booking system
Newquay, Saltash and St Erth are some of our busiest sites. They will be used as trial sites to evaluate the success of a booking system in improving queues on site and onto the road.
During busy periods across our household recycling centres, we have seen numbers of visitors exceed the capacity of the sites.
This causes;
- queuing
- traffic issues
- and long waiting times
This also causes site staff operational and health and safety issues.
We are introducing a booking system for 30 minutes slots, at three of our busiest sites. This is on a trial basis to evaluate the effect on:
- traffic management
- queuing times
- the all round customer experience
How to make a booking
You can use a booking form to book your time slot.
You will need to complete some personal details for the booking and then select;
- a time
- a date
- and a site
A booking confirmation will then be sent to the email address you provided.
If you do not have access to the website form, you will be able to call us to make a booking on 0300 1234 141. Phone lines open at 10am on Wednesdays, 9am on Monday, Tuesday, Thursday and Friday and close at 6pm.
You will be able to make a booking the same day depending on availability or up to 1 week in advance.
Please be aware this is subject to change throughout the trial period.
You can book more than one slot using the same process.
How to amend your booking
To change your booking, you will need to cancel your old booking and make a new one via the same link on the Council’s website. A link is provided in the email confirmation to cancel your booking.
Things to remember
- When you book you will enter your registration number for the vehicle you wish to visit site in. You must come in the vehicle you booked with.
- Please arrive within your 30 minute time slot
- Please sort your items before you arrive
- A booking confirmation will then be sent to the email address you provided.
- There is no change to the permit system at this time. If you own a permitted vehicle you will need to bring a valid permit along with you to your booked slot.
Availability of slots
Bookings are made on a first come first served basis. Cancelled appointments may also be made available at the last minute.
Foreign number plates
Foreign number plates can still book using the booking form. Please ensure that you put the correct registration in.
Before you book
Our recycling centres are open on appointment basis only.
- Please make full use of our collection service before attending
- Business or trade waste is not accepted
- Appointments are available up to 7 days in advance.
- Same day appointments may be available depending on availability
- There are a limited number of appointments per day, booked on a ‘first come, first served’ basis.
- If you intend to visit the site more than once on the same day you will need to make a separate booking for each visit.
- Full list of material accepted at each site can be found on our Visiting a HWRC page
- We reserve the right to cancel any bookings made
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