Most recycling and rubbish enquiries can be dealt with more quickly online
Before contacting us, please check the list below. These are the most common reasons residents use our "Still Need Help?" form.
If your enquiry is listed, please use the relevant online form. This will send your request directly to the correct team and is usually the fastest way to get help.
Missed collection
If you need to report a missed collection for any of the below, report it using the link provided.
rubbish
recycling
food waste
garden waste
Order bins, bags and boxes
new bin
replacement bin
Order replacement bins or bags
missing recycling bags
damaged or missing food caddy
Order recycling bags and boxes
Moving house
if you have a garden waste subscription
Contact us with your new address
New build or newly registered property
Report a problem
Need more capacity?
additional bin
large family
Do you want a mattress or sofa collected?
We offer a bulky waste collection service for items that are too big for our normal household waste service. For example mattresses, sofas, white goods or furniture.
We have 3 price categories for household bulky waste items.
Find out how book a collection
Setup a clinical waste collection including sharps
We collect infectious clinical waste separately from your household waste. For this we use a dedicated collection vehicle.
Find out about orange & purple bags or a sharps bin
Find out about clinical waste bags and sharps bins
If you have a existing clinical waste collection and would like to make a change or if you would like to set up a new collection please use the link below.
Find out more and register for clinical collections
Tip/dump vehicle permits
Some vehicles need a permit to visit a household waste and recycling centre (HWRC). Some vehicles over a certain size are not permitted at all.
Vehicle permits for HWRCs are valid for 12 visits in a 12-month period.
Find out more and apply for a permit
Report a a change or a problem
Contact the waste team to let them know about an issue or a change in your circumstances like moving house or changing contact details.
Still can't find the right option?
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