Please use the form below if your green outdoor food waste caddy, wheelie bin or protective sack:
- is damaged due to wear and tear
- has gone missing when you've put it out for collection
We don't provide replacement silver indoor food waste caddies.
If there is a problem with more than one container, please complete a separate form for each one.
We've temporarily run out of protective sacks due to supply delays. You can still request a replacement using this form and we'll deliver it once they’re back in stock.
Order a replacement bin or sack
When this form cannot be used
You should not use this form if any of your containers were returned damaged after emptying by one of our collection crews.
To report these issues, please complete a Service Complaint form.