Money and consumer rights online resources
Your rights
Care Quality Commission
The independent regulator of health and social care
Citizens Advice - Cornwall
Disability Rights UK
Financial Conduct Authority - Consumer credit
Employment Tribunals
National Institute for Health and Care Excellence
NHS Business Services Authority
Ombudsman Services - The Ombudsman Association is a professional association for ombudsmen and complaint handlers
The European Ombudsman
The Housing Ombudsman Service
The Legal Ombudsman
The Local Government and Social Care Ombudsman
The Ombudsman Services | energy | communications | the green deal | property | copyright & more
The Parliamentary and Health Service Ombudsman
The Prisons and Probation Ombudsman (PPO)
Trustmark.org.uk
Find your local tradesmen - operating to Government Endorsed Standards
Finance, money and benefits
Child Benefit - GOV.UK
Kernow Credit Union Ltd
Money matters | Claiming benefits - Age UK
Universal Credit and Tax Credits - GOV.UK
The Financial Ombudsman...Service: Banking, Insurance & Pensions
Money and Pension Services
The Pensions Regulator
The Pensions Ombudsman
Grants and funding
Cornwall Councillor Community Grant
Cornwall Community Foundation - Grants
Europa EU Funding
Family Fund
Grants Advice for Cornwall
Lottery Funding
Trust funding
The Big Lottery Fund
Housing
Cornwall Housing
Homelessness
Shelter England - directory of local advice services in Cornwall
The Property Ombudsman
https://www.cornwall.gov.uk/libraries-museums-and-archives/libraries/your-free-library-resources/online-reference-library/money-and-consumer-rights-online-resources/
Last updated: 02/09/2025 09:32:31
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Leaving hospital
A page giving information to people leaving hospital in Cornwall without anywhere to live
https://www.cornwall.gov.uk/housing/advice-for-certain-groups/leaving-hospital/
Last updated: 03/02/2026 14:53:44
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Sustainability Appraisal of the Cornwall Site Allocations DPD
The Sustainability Appraisal (SA) is an integral part of preparing local developments documents. It appraises the social, environmental and economic effects of a plan from the start
https://www.cornwall.gov.uk/planning-and-building-control/planning-policy/adopted-plans/sustainability-appraisal-of-the-cornwall-site-allocations-dpd/
Last updated: 08/07/2026 19:45:22
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Eligibility for an affordable home
The vast majority of affordable housing in Cornwall will have certain occupancy restrictions which are either set out by Homes England or through a Section 106 planning agreement....Most affordable homes are advertised through:
local estate agents
developers
registered providers of housing (housing associations) or
through a housing register
It depends on the type of affordable housing you are applying for....Other eligibility criteria and evidence
Applicants will also be required to demonstrate other eligibility requirements:
ID for each applicant
Housing need (i.e. current tenancy agreement, HomeChoice registration number, confirmation letter from friend/family if living with others).
https://www.cornwall.gov.uk/housing/affordable-housing/eligibility-for-an-affordable-home/
Last updated: 09/02/2026 14:09:02
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Young people at risk of homelessness
Information and guidance for young people aged 16 and 17 who are homeless, or at risk of becoming homeless.
https://www.cornwall.gov.uk/health-and-social-care/childrens-services/going-into-care-16-plus/
Last updated: 16/09/2026 15:54:03
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Cornwall Interim Policy Position Statement
The original was consulted on between 24 January and 21 February 2025 and adopted by the Cornwall Growth Board on 27 March 2025.Interim Policy Statement Changes to national housing targetsGovernment’s new standard housing method was published in December 2024. ...We must now plan for 4,421 homes in Cornwall instead of the 2,707 that we were planning for under the current Local Plan.Where a plan is more than 5 years old, we must be able to show that the plan can meet the new housing requirement of 4,421 homes per year for it to remain up to date.We have concluded that this is not currently possible and on that basis some of our policies in the Local Plan will be considered out of date for decision making.
https://www.cornwall.gov.uk/planning-and-building-control/planning-policy/interim-policy-position-statement/
Last updated: 19/10/2026 10:32:05
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Illegal Eviction and Harassment
The Private Sector Housing Team takes a zero-tolerance approach to criminal activity within the Private Rented Sector.Illegal eviction and harassment can have a devastating impact on individuals and families and are a significant cause of homelessness....Many victims lose their home with little or no warning, causing considerable distress and disruption.We work closely with our partners to prevent homelessness and sustain tenancies....We aim to ensure that:Tenants understand their rights and protections under the lawLandlords understand their legal responsibilities and the correct process for recovering possession of a propertyDisputes are resolved before they escalate to homelessness or enforcement action.If you are at immediate risk of homelessnessThe Private Sector Housing team do not operate a 24 hour response service and may not be able to intervene immediately where there is an urgent housing need.If you have been locked out of your home, have nowhere to stay, or are at immediate risk of homelessness, you should contact the Council's Homelessness Team as soon as possible for emergency housing advice and assistance.When we may take enforcement actionProsecution or other formal enforcement action may be considered where:Attempts to sustain the tenancy have failed; orThere has been no opportunity to take tenancy sustainment action; andA tenant has been harassed or illegally evicted.In appropriate cases, the Council
https://www.cornwall.gov.uk/housing/private-housing/landlord-and-tenant-relationships/
Last updated: 20/07/2026 07:46:47
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Our Adult Social Care Strategies
Find out more about the Adults Mental Health StrategySupported and Specialist Housing Strategy 2023-50This strategy covers our approach to specialist, supported and accessible homesfor:people at risk of homelessness, including:people with multiple and complex needsrough sleeperspeople experiencing domestic abuseyoung people (including care leavers, young parents)offenderspeople with drug / alcohol related needsrefugeespeople with learning disabilities and / or autistic peoplepeople with serious mental health needspeople with physical disabilities / long term conditionsolder people (people aged 55+)View our Supported and Specialist Housing StrategyYou can also view our summary document.Our Strategic Commissioning IntentionsOur Strategic Commissioning Intentions sets out our plan for delivering our strategies.View our Strategic Commissioning IntentionsMarket Position StatementCornwall is embarking on a period of very significant social care transformation.
https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/strategies/
Last updated: 26/08/2026 14:39:56
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Affordable housing application form
Please complete the affordable housing application form below....This legislation or funding agreement allows the Council to secure affordable or local needs housing in the public interest in line with its planning policies....This may include ensuring that the sale/rental price is calculated correctly, that the property is being advertised in a scheme agreed by the Council or that in the case of applicants that you meet the relevant funding criteria, local connection and housing need criteria set out in the Council's funding agreement and / or the s106 agreement relating to the home you are looking to buy or rent.
https://www.cornwall.gov.uk/housing/affordable-housing/affordable-housing-application-form/
Last updated: 27/05/2026 12:22:20
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Legislation for private rented properties
Renters Rights Act 2025
The Renters Rights Act 2025 introduces changes to how landlords can rent out their properties
Read more about the Renters Rights Act 2025
Housing Act 2004
The Housing Act 2004 replaced The Housing Act 1985....Read more about the Housing Act 2004
The Licencing and Management of Houses in Multiple Occupation (Additional Provisions) (England) Regulation 2007
These regulations place a duty on any individual managing the HMO, either a landlord or agent....Read more about the The Licencing and Management of Houses in Multiple Occupation (Additional Provisions) (England) Regulation 2007
The Housing and Planning Act 2016
This Act came in to force on 13 May 2016.
https://www.cornwall.gov.uk/housing/private-housing/cornwall-responsible-landlord-scheme/legislation/
Last updated: 22/12/2025 12:23:35
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