Make a complaint If your landlord doesn’t fix the problem or takes too long, you can make a formal complaint....Ask for help from your local Councillor or MP If your complaint doesn’t work, you can ask a local councillor, MP, or tenant panel to help....They can: Help you write your complaint speak to the landlord for you Go to meetings with you Help you understand your rights You can find your local Councillor or MP online.

https://www.cornwall.gov.uk/housing/private-housing/complaints-about-housing-conditions/tenants-of-registered-providers-social-housing-providers/

Last updated: 08/01/2026 09:20:13

Decision Notices You can read the decision notices of all complaints reported to the Standards Committee by following the links below.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/code-of-conduct-complaints/decision-notices-for-2017-2019/

Last updated: 27/05/2026 12:49:56

Introduction Below are our business fire safety policies which explain how: we work, our standards for fire safety inspections, audits, enforcement, and the appeals and complaint procedure....We are committed to providing you with an: efficient, professional and helpful service This document tells you how we aim to do that and what standards we will meet:   Service Standards for Business Fire Safety FS2-013 Appeals, Challenges and Complaints In all your dealings with us you can expect an: efficient and professional service; we aim to carry out all our activities in a way that supports you to provide safety to people in case of fire, we will also help you if you encounter problems or if we get it wrong. ...If you think we have (in some way) got it wrong for you, we would like to know, and this document tells you how to go about it:  Appeals, Challenges and Complaints FS2-014 Delegation of Powers The purpose of this policy is to identify: specific roles undertaken by Cornwall Fire and Rescue Service (CFRS) personnel, the associated powers available to them, their signatory powers and the warrants available to facilitate the use of those powers.

https://www.cornwall.gov.uk/fire-and-rescue-service/business-fire-safety/fire-safety-policies/

Last updated: 20/05/2021 12:41:06

If you are dissatisfied with any decision made, you have the right to have your complaint independently reviewed under the internal disputes resolution procedure....For further information on IDRP or to make a complaint, please view the employees guide to IDRP....You must make your application within 3 years of the complaint arising. 

https://www.cornwall.gov.uk/jobs-and-careers/cornwall-pension-fund/active-members/what-if-i-have-a-complaint/

Last updated: 12/04/2021 09:51:33

These include:  providers social workers community health teams Any compliments, comments or concerns about a care service can be shared with us using the Provider Quality Feedback (PQF) form....The form is a single point of contact for adult care providers to notify us of: isolated incidents quality concerns compliments and comments at their services....It is also for health and social care partners to feedback on the quality of care and support services for adults in Cornwall.It is our expectation that issues, or individual complaints are raised with the manager of the appropriate adult care service in the first instance.Safeguarding concerns where people are at risk or potential risk of harm should be reported via the safeguarding process. 

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/provider-quality-feedback/

Last updated: 26/08/2026 14:39:56

What if I have a complaint?

https://www.cornwall.gov.uk/jobs-and-careers/cornwall-pension-fund/preserved-members/what-if-i-have-a-complaint/

Last updated: 09/12/2020 16:23:52

If this does not resolve your concerns you may ask to have the matter investigated via the complaints procedure.

https://www.cornwall.gov.uk/health-and-social-care/childrens-services/child-protection-and-safeguarding/social-work-assessments/

Last updated: 06/08/2026 07:27:43

View our Corporate Parenting StrategyOur Sufficiency StrategyIn Cornwall we have focused on preventing reactive and inappropriate entry to care....If that doesn't work you can contact the complaints team.How do I do that?...Someone will get back to you the next time we are in the office.Fill in a complaint form and send it to the address on the form.Write to the Complaints ManagerAsk someone else to complain for youHow will the complaints team deal with my complaint?

https://www.cornwall.gov.uk/health-and-social-care/childrens-services/children-and-young-people-in-care/

Last updated: 21/08/2026 12:39:53

The form on this page should be used to report concerns or complaints related to animals that may be in breach of licensing regulations.Our Licensing Compliance Team will review the information provided and investigate any potential breaches of animal licensing rules. 

https://www.cornwall.gov.uk/business-trading-and-licences/licences-and-street-trading/licensing-compliance/make-a-complaint-about-the-welfare-of-an-animal/

Last updated: 13/08/2026 12:02:23

Caravan Sites: Regulation of residential and holiday sites.Street Trading Permits: Regulation of permits for street vendors.Pavement Cafe Licenses: Licensing for outdoor dining areas.Licensable Animal Activities: Regulation of activities involving animals.Our team provides valuable advice, guidance and support to help businesses and individuals comply with the law.Enforcement ActionWe follow Cornwall Council's Public Protection Enforcement Policy where enforcement action is necessary.Making a ComplaintYour complaint must be made in writing.You will need to provide relevant supporting information.Our policy is to keep all personal information that we hold about you confidential....We cannot investigate complaints that fall outside the scope of licensing legislation. we will not address complaints which are deemed frivolous or malicious in nature.If your complaint relates to any of the following, please use the relevant complaint form:Taxi, private hire vehicle or driver complaintsLicensable animal activities complaintsFor all other complaints: please email licensingcompliance@cornwall.gov.ukThis may include:Activities that you believe require a licenceOther licensable activitiesRelevant information:The activity that you wish to complain aboutThe time, date and location of the activity/incidentThe reason that you feel this activity was in breach of a licence/legislationYour name, address and contact detailsA brief description of the incident, including persons involvedHave you complained to anybody else about this issue, such as the licence holder, staff, management or business that may hold the licence or other agencies such as the police?...If so, please supply any details you are able to in relation to this complaint. 

https://www.cornwall.gov.uk/business-trading-and-licences/licences-and-street-trading/licensing-compliance/

Last updated: 04/08/2026 12:57:00