If you have recently received a Penalty Charge notice and wish to make a challenge or appeal, and you have online access please use the appeal form.Make an appeal onlineYour case will be placed on hold until you receive a response.
We enforce parking restrictions on public roads and in Council car parks.
Most people park safely and legally, but if they don't, penalty charge notices can be issued. Our civil parking enforcement procedures explains:
- when our staff can issue penalty charge notices
- how appeals are handled
- You can pay a penalty charge notice online
- You also can appeal a penalty charge notice if you think your penalty charge notice was issued incorrectly
If you think there is a vehicle illegally parked where there is a parking restriction, for example
- single/double yellow lines
- limited waiting bays
- resident parking zones
you can report it to us.
If there are no parking restrictions where the vehicle is parked we do not have the authority to enforce. For example we cannot deal with vehicles parked on pavements or causing an obstruction.
Devon and Cornwall Police’s flowchart explains who can deal with different illegal parking issues.
You can report police issues using their contact form.
Devon and Cornwall Police contact formParking on the street
Our civil enforcement officers can issue a penalty charge notice if you ignore parking and waiting restrictions (if there is a Traffic Regulation Order for that area). Such as:
- Double yellow lines
- Single yellow lines
- Loading bays
- Bus stops
- Restricted and residential zones
If there are no parking restrictions, we can’t issue a penalty charge notice. However, if your vehicle is:
- causing a safety issue or
- blocking the road or pavement
the police can remove it and give you penalty points.
Our civil enforcement officers can issue a penalty charge notice in our car parks if you:
- Park without buying and properly displaying either a valid pay and display ticket, season ticket or parking permit
- Park for longer than you have paid for
- Don’t park wholly in a marked space
- Park in a marked reserved space that isn’t yours
- Park in a marked disabled space without displaying your blue badge and clock
- Park displaying a disabled blue badge and clock but haven't paid. Or you are not registered with us for either the Disabled Parking or Adapted Vehicle exemption schemes
- Ignore other restrictions displayed in the car park. Many of the restrictions you need to be aware of are shown on the tariff boards at the entrance to the car park
Our civil enforcement officers can issue a parking penalty charge notice if:
- you park on the pavement and
- the road next to it has restrictions such as yellow lines
If there aren't restrictions on the road next to the pavement, we can only issue a penalty charge notice if there's a dropped kerb which has a bumpy surface.
However, if your vehicle is causing a safety issue or blocking the road or pavement, the police can remove it and give you penalty points.
Our report below explains how town and parish councils can get involved in civil parking enforcement in their area.
- Civil Parking Enforcement: Town and Parish Council Partnership Working with Cornwall Council – Options report
Our annual parking reports include information about how many penalty charge notices we issued, payments and appeals.
- Annual Parking Report 2016/17
- Annual Parking Report 2017/18
- Annual Parking Report 2018/19
- Annual Parking Report 2019/20
- Annual Parking Report 2020/21
We are a member of PATROL who are an organisation which helps the public understand penalty charge notices and what to do if you receive one.
You can find out more about penalty charge notices on the PATROL website.