- A reserved parking permit lets you park in a reserved space in a named Council car park.
- The permit lasts for 12 months.
- We do not have any car parks spaces available for reservation for anything less than 12 months.
All of our reserved car park spaces are extremely popular and we won’t have a space available immediately in any of them, except Moorfield car park, Truro.
We do keep a ‘waiting list’ of people who wish to have a space so that we can make contact when one becomes vacant.
Unfortunately spaces are not often vacant and that means the average waiting time for spaces is 1 to 2 years. In several locations times can be longer, for example in St. Ives times will be 5 to 6 years.
If you wish to be added to a waiting list please contact us with details of
- The name of the car park you want a space in
- Your full name, address, email address and phone number
For spaces in;
- St Ives
we have varying eligibility policies to be permitted a space.
We will need to check that you will be eligible before we can add you to the list.
Reserved spaces in these locations are only available for either
- or business holders of those towns
and you will need to provide council tax or business rates evidence before you can be placed on the list.
- If you are a resident or business owner please contact us to find out what the specific eligibility criteria is for the car park you wish to park in.
- If you are not a resident or business owner then you will not be eligible for a space.
The car parks below have reserved parking. Reserved permit prices are shown on the individual car park pages.
How do I access my ZatPermit account?
If you currently lease a reserved space from us then you will have been given an account in our ZatPermit system.
To access your account and see your permit details please go to ZatPermits and Log In using your email address and saved password
If you do not remember the email address connected to your account please email the parking team email@example.com to request details.
We can only provide details to the account holder.
For forgotten passwords, please select the Login option within ZatPermits, if you then select the link ‘Forgotten password’ you can request that a password reset link will be sent to your email address.
Can I change the vehicle details on my reserved permit?
Yes, you can make vehicle changes yourself online for free.
If you remove a vehicle from your permit please be aware that vehicle changes are made active as soon as you complete them and so you must not park that vehicle in your space.
How many vehicle changes can I make?
You can only make the number of changes per annum, that are allowed for your ticket type you have purchased.
Please note the system will not allow you to make more changes than your ticket will allow you.
The number of changes available are
- Ticket types: 1 VRM – 1 vehicle change
- 2 VRM – 2 vehicle changes
- 3 – 5 VRM – 5 changes
- Non VRM – not applicable
Read ZatPermit vehicle changes for information about how to make vehicle changes.
If you ask the Permit team to make the vehicle changes for you it may take up to ten working days for the change to be processed and there will be a £10 admin fee applied.
How do I change my ticket type or cancel my space?
You will need to contact the Permit team at firstname.lastname@example.org for these requests.
Where can I find out what is in my lease agreement?
All spaceholders were provided with a copy of the licence agreement when we sent your space renewal application information. Reserved Car Park Permits Licence Agreement