Complaints If you wish to complain, for example about how the Council has handled your request for re-use, you must submit your complaint to us in writing....We will aim to respond to your complaint within 20 working days (sooner wherever possible)....We can be contacted in the following ways: By e-mail: foi@cornwall.gov.uk By post: RPSI ComplaintsCompliments, Comments and ComplaintsCornwall CouncilCounty HallTreyew RoadTruroTR1 3AY Please provide: your name, address, telephone number full details of your complaint reference number Complaints to the ICO If you are still not satisfied with our response to your complaint, you can complain to the Information Commissioner’s Office (ICO).

https://www.cornwall.gov.uk/the-council-and-democracy/data-protection-and-freedom-of-information/data-protection/re-use-council-information/

Last updated: 20/01/2022 11:37:19

from anonymous sources or complaints where the source of the nuisance is unknown Further information on the types of noise complaint that Environmental Protection can investigate are detailed on the Noise Nuisance webpage....How we deal with complaints The Government has produced some guidance on statutory nuisance: how councils deal with complaints. ...The nuisance diary will be available to you once you have made a formal complaint and reported a nuisance.

https://www.cornwall.gov.uk/environment/environmental-protection/statutory-nuisance/

Last updated: 01/05/2026 12:54:31

View the decisions of the Standards Committee on complaints to date.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/standards-committee-information/members-of-the-standards-committee/

Last updated: 17/05/2021 10:49:36

We cannot help you with a complaint about insects arising in your own property or about insects arising on any other domestic premises. ...Roadside hedges or verges For wasps or wild bees in a roadside hedges or verges please contact the Roads, Highways and Pavements Team, or call 0300 1234 222 Other land We are unable to help with complaints about wasps or wild bees on any other land....Report an insect nuisance Please see our Statutory nuisance webpage for advice on how to make a complaint of insect nuisance arising on commercial property. 

https://www.cornwall.gov.uk/environment/environmental-protection/statutory-nuisance/insect-nuisance/

Last updated: 05/08/2025 10:25:17

View the current Cornwall Council Priorities Plan containing our six priorities.

https://www.cornwall.gov.uk/the-council-and-democracy/your-council/cornwall-council-priorities-plan/

Last updated: 21/09/2026 10:36:56

Or if you have any concerns regarding the way we have processed your information, please contact: Data Protection OfficerCornwall CouncilCounty HallTruroTR1 3AYEmail: dpo@cornwall.gov.ukTel: 01872 326424 Complaints, Compliments and Comments Our complaints team can be contacted via the following address: Compliments, Comments and ComplaintsCornwall Council County Hall Treyew Road Truro TR1 3AY Email: comments@cornwall.gov.ukTel: 0300 1234 100 We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right....Tel: 0303 123 1113 or online: https://ico.org.uk/make-a-complaint/

https://www.cornwall.gov.uk/the-council-and-democracy/website-help-and-information/privacy-policy/environment-service-privacy-notice/

Last updated: 18/03/2021 11:01:41

You should explain the problem clearly and sticking to the facts.If the problem affects other neighbours it may be easier to settle if the complaint comes from a number of people.A tenants’ association might help if you’re a member of one.Contact the landlordIf you and your neighbour are in rented social housing, including Cornwall Housing....You may therefore wish to:seek legal advice from a solicitorget some free legal advice from a law centre or Citizens’ Advice.Complain to the CouncilOther Services in Cornwall Council may also be able to help you with your noise complaint....You can check the public register as follows:Industrial installations such as:refineriesfood and drink factorieslarge-scale intensive farming (such as poultry or pigs)Waste operations such as:recycling centrescrapyardwaste incineratorskip hire etc.Your neighbourhood policing team can deal with complaints of:noisy exhaustsracing vehiclesradios in moving vehiclesWe can deal with complaints of:Unreasonable noise from:premises (including land)parked vehicles and equipment/machinery in the streetExamples include, but are not restricted to unreasonable noise from:Intruder alarmsNeighbour noise such as:regular rowdy partiespersistent dog barkingDIY at unsuitable timeshouse alarmlate night musicEntertainment noise including live bands and recorded musicBuilding noise, for example a generator, night or weekend workingNoise from business premises, including extraction system, early morning deliveriesIndustrial noise such as a generator or wind turbineSport and leisure activities including from skateboard

https://www.cornwall.gov.uk/environment/environmental-protection/noise/

Last updated: 19/10/2026 09:38:28

Find information when we can or cannot take enforcement action and common enquiries to Planning Enforcement

https://www.cornwall.gov.uk/planning-and-building-control/planning-enforcement/common-enforcement-enquiries-and-reasons-for-a-report/

Last updated: 27/05/2026 11:53:12

They will offer customer-friendly service and respond to complaints in a constructive manner.  ...local websites membership certificate and other promotional material information and advice from Trading Standards advice and (where appropriate) mediation to resolve higher level complaints What is covered?...Previous trading history relating business advice and complaint trends Financial Status check by a credit reference agency.

https://www.cornwall.gov.uk/business-trading-and-licences/trading-standards/join-the-buy-with-confidence-scheme/

Last updated: 31/03/2026 12:41:07

Cornwall Council has a two-stage complaints feedback process....Complaints feedback process If we haven’t responded to either your Stage 1 or Stage 2 Council Tax complaint within 12 weeks, you can complain to the Local Government & Social Care Ombudsman (LGSCO)....You should ensure that any complaint to the Local Government Ombudsman.

https://www.cornwall.gov.uk/business-trading-and-licences/business-rates/how-business-rates-works/

Last updated: 27/05/2026 12:52:14