Re-use council information

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


The Re-use of Public Sector Information Regulations (RPSI) 2015.

Requesting information

To make a request for re-use to Cornwall Council, you must submit a request in writing:

  • with your name and address for correspondence
  • specify the information that you want to re-use and
  • the purpose you intend to use it for

You do not need to make a request if we have already made the information available under the Open Government Licence (OGL).  This will be stated alongside the information, but you must follow the terms of the OGL. 

How to apply

Request to re-use council information

When we receive a request to re-use information, we must respond within 20 working days. This time limit can be extended if:

  • the information is extensive or
  • the request raises complex issues

We must inform you of this within the 20 day period.

Complaints

If you wish to complain, for example about how the Council has handled your request for re-use, you must submit your complaint to us in writing. We will aim to respond to your complaint within 20 working days (sooner wherever possible). We will explain the reasons for our decision.

We can be contacted in the following ways:

By e-mail: comments@cornwall.gov.uk

By post:

RPSI Complaints
Compliments, Comments and Complaints
Cornwall Council
County Hall
Treyew Road
Truro
TR1 3AY

Please provide:

  • your name, address, telephone number
  • full details of your complaint
  • reference number

Complaints to the ICO

If you are still not satisfied with our response to your complaint, you can complain to the Information Commissioner’s Office (ICO). Complaints to the ICO can be about any aspect of how the Council handled your re-use request. Examples include:

  • failing to respond to your request;
  • refusing to allow re-use;
  • placing unnecessary restrictions on re-use; or
  • incorrectly charging a fee above marginal cost.

The ICO will investigate your complaint and assess whether we have complied with the requirements of RPSI. How the ICO resolve the complaint will depend on what it is about. They can issue a decision notice unless the complaint concerns charges above marginal cost. In which case they can make a non-binding recommendation.

Contact ICO online

Telephone: 0303 123 1113

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5A

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