Early help

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Over the next few days the timescale for triaging Early Help Requests and CAMHS referrals will be up to 72 hours. We anticipate that we will return to a 48 hour timescale quickly. We will keep you updated through this web page.

For any mental health concerns you may wish to call the 24/7 NHS mental health response line for support and advice.  Call them free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind our 24/7 open access telephone response line will listen to you and determine how best to help.

What is the Early Help Hub?

The ‘front door’ to Early Help services led by Cornwall Council and Cornwall Foundation Trust.

Staff within the Early Help Hub will decide whether the child / young person is eligible for support and which service is most appropriate. This is usually in discussion with the person making the request and / or young person / family.

Who is eligible for Early Help services?

Children and young people who are aged pre-birth to 18. If a young person has a special educational need or disability, who have a need for early help care and support, this is extended up to age 25.

Who can request Early Help services?

  • Professionals, parents and young people can request early help.
  • Parents/carers must have Parental Responsibility (PR) if requesting a service for a child. 
  • Young people must be old enough to consent for support themselves (aged 13 or above). 

Professionals must gain consent from a parent or competent young person to make a request for help.

Some early help services can only be requested by a professional

Parents and/or professionals can request:

Professional request only:

How do I make an Early Help Request?

  1. Please be aware that you need to give as much information as possible on the request. This is so that the hub can decide the most appropriate support for a child / young person. This also saves time and prevents delays in processing the request.
  2. Every request must have consent from a parent or competent young person. Any without consent will be returned to you.
  3. You need to know which early help service you are requesting so that you can complete the appropriate form. If you are unsure which service is appropriate, then you can write on the request that you are unsure.

Request for help referral forms can be found via the links at the bottom of this page

Health visitor and school nurse advice line

The Health Visitor and School Nurse Advice Line provides health advice, guidance and support. They support families with children / young people aged 0-19.

If a child already has an allocated health visitor or school nurse and further advice is needed then it will be passed to that professional. For those not allocated, a referral to the Health Visiting and School Nursing service will be considered.

  • Tel:  01872 322779 Monday to Friday 9am-5pm. If the line is busy you will be able to leave a message and you will receive a call back.
  • Email hvsnadvice@cornwall.gov.uk 

What happens once you have made a request for help?

  1. The Early Help Hub receives your request
  2. The Early Help Hub will carry out extra checks with health, education and social care to ensure we are as well informed as we can be about the request
  3. Your request, with the extra information, will be triaged (within 48 hours) by a team of professionals. They will help you to access the right service, or signpost you to the right support. Requesters and parents may be contacted for further information
  4. Requesters and the family will be informed of the outcome of the request by letter or email.

Parents/carers should use the following referral forms

Child and Adolescent Mental Health

CAMHS referral form


Neurodevelopmental Assessment

Neuro Developmental assessments information and referral form


Speech and Language Therapy

Families should call the Request for Help Team (RFHT) on 01208 256262 to discuss their concerns.  This is to understand and address your child's speech, language and communication needs. The RFHT will consider if a referral is required and / or offer information and guidance.  Families should also take a look at the RFHT website which has lots of information and advice.  

All other services listed below should use the:

Early Help referral form for parents/carers

  • Early Support - Supporting Change in Partnership (SCIP)
  • Early Years Service
  • Family Group Conferencing
  • Family Support
  • Health Visiting (over 2 years) (including ASD, ADHD, Tics, and learning, sensory and coordination difficulties) 
  • Parenting Support
  • Portage
  • School Nursing
  • Targeted Youth Support

Professionals should use the following referral forms

Child and Adolescent Mental Health

CAMHS referral form


Diane Community Nursing Team

Diana Nurses referral form


Diana Psychologists

Diana Psychologist referral form


Epilepsy Service

Epilepsy referral form


Neuro Developmental assessments

Neuro Developmental assessments information and referral form


Speech and Language Therapy

Professionals should call the Request for Help Team (RFHT) on 01208 256262 to discuss their concerns.  This is to understand and address the child's speech, language and communication needs. The RFHT will consider if a referral is required and / or offer information and guidance.  Professionals should also take a look at the RFHT website which has lots of information and advice.  


All other services listed below should use the:

Early Help referral form for professionals

  • Early Support - Supporting Change in Partnership (SCIP)
  • Early Support - Team Around the Child (TAC)
  • Early Years Service
  • Family Group Conferencing
  • Family Support
  • Health Visiting (over 2 years) (including ASD, ADHD, Tics, and learning, sensory and coordination difficulties) 
  • Parenting Support
  • Portage
  • School Nursing 
  • Targeted Youth Support
  • Video Interactive Guidance

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