Meet Cornwall Fire and Rescue Service

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Cornwall Fire and Rescue Service employs 700* people. The service is run by Cornwall Council.

*Figures updated 9 December 2020

Find out who we are as an organisation, and meet our key people.

How we work

As you might imagine, our organisational structure is complicated. We split it into the following areas:

  • Firefighters
    • Wholetime Firefighters - (24hrs)
    • On-Call Firefighters
  • Officers and Operational Managers
  • Tri-Service Safety Officers
  • Critical Control Operators – our 999 call handlers
  • Non-uniformed and non-operational – our essential support team


We use a combination of full and part-time staff and on-call firefighters who carry out firefighting duties in addition to their usual employment.

We currently have :

  • 167 Wholetime Firefighters
  • 400 On-Call Firefighters-this figure fluctuates throughout the year due to retention and recruitment

Officers and Operational Managers

We currently have 22 Officers and Operational Managers.

Tri-Service Safety Officers

The Tri-Service Safety Officer (TSSO) is an innovative and flexible role which combines the police, ambulance and fire and rescue service.

We currently have 7 Tri-Service Safety Officers

Critical Control Operators

Control staff take emergency 999 calls, find out details of incidents, send fire engines and deploy our resources to emergencies. They also use a six-watch system but have a different rank structure.

We currently have 22 Critical Control Operators

Non-uniformed and non-operational staff

It's not just firefighters who help make Cornwall a safer county. We have a range of non-uniformed and non-operational staff who work behind the scenes to support our front-line services, including IT, Finance, Procurement and Community Safety officers.

Meet our senior management team

Mark Hewitt - Temporary Chief Fire Officer

As of 1 September 2019, Mark has taken up the role of Interim Chief Fire Officer.

Brief career history

  • Joined Cornwall County Fire Brigade (as the service was formerly known), as a firefighter in September 1992.
  • Spent 5 years as a firefighter at Bodmin Community Fire Station
  • Completed the Fire and Rescue Service (FRS) Executive Leadership Programme in 2016.
  • Member of the Institute of Fire Engineer
  • Member of the Firefighter Safety Special Interest Group
  • Leads on safeguarding within the Service

Follow Mark on Twitter at

Antony Bartlett - Temporary Assistant Chief Fire Officer

Vicky Wallens-Hancock - Assistant Chief Officer, Head of Service Support

Vicky was appointed as Assistant Chief Officer in 2017.

Brief career history:

  • Joined Cornwall Fire and Rescue Service in 2005 as an analyst
  • Masters in Social Research (MSc) and a Level 7 qualification in Strategic Leadership.
  • Vicky leads the Service Support functions and is responsible for ensuring efficient, effective and safe service delivery through the provision of:
    • buildings
    • fleet equipment and engineering
    • health and safety
    • training
    • people and organisational development
    • service policy
    • staff wellbeing
    • risk based planning
    • intelligence
    • programme management
    • communication and engagement
    • information management and systems
    • quality assurance
    • local and national resilience
    • business continuity

Further information about community fire stations in Cornwall

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