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Our Vision and Values

Our Vision:

Working Together to make Cornwall safer.

Our Values:

We have a strong professional culture and a set of core values that we believe in that are important to use, and that we work to. We use them every day to influence how we work to achieve our priorities and guide our professional behaviours all of which are managed through our performance management framework.

We Value:

Service to our community by:

  • Working with all groups to reduce risk
  • Treating everyone fairly and with respect
  • Being answerable to those we serve
  • Striving for excellence in all we do
We aim to make Cornwall the safest place in which to live, work and visit.


Our people by practicing and promoting:

  • Fairness and respect
  • Recognition of merit
  • Honesty, integrity and mutual trust
  • Personal development
  • Co-operative and inclusive working

The people that work for our service are our greatest assets.

Diversity in the service and the community by:

  • Treating everyone fairly and with respect
  • Proving varying solutions for different needs and expectations
  • Promoting equal opportunities in employment and progression within the service
  • Challenge prejudice and discrimination
We must make sure we meet the needs of our increasingly multicultural and diverse community.

Improvement at all levels of the service by:

  • Accepting responsibility for our performance
  • Being open-minded
  • Considering criticism thoughtfully
  • Learning from our experience
  • Consulting others

Making sure that Cornwall is the safest place to live, work and visit means responding to new challenges and adapting the way we work.


Our values align with the national Core Code of Ethics for Fire and Rescue Services in England.

Infographic showing the Fire Service Ethical Principles

The Core Code sets out five ethical principles, based on the Seven Principles of Public Life, which alongside the accompanying guidance provides a basis for promoting good behaviour and challenging inappropriate behaviour:

  • Putting our communities first – we put the interest of the public, the community and service users first.
  • Integrity – we act with integrity including being open, honest and consistent in everything we do.
  • Dignity and respect - making decisions objectively based on evidence, without discrimination or bias.
  • Leadership – we are all positive role models, always demonstrating flexibility and resilient leadership. We are all accountable for everything we do and challenge all behaviour that falls short of the highest standards.
  • Equality, diversity, and inclusion (EDI) – We continually recognise and promote the value of EDI both within the FRSs and the wider communities in which we serve. We stand against all forms of discrimination, create equal opportunities, promote equality, foster good relations, and celebrate difference.

Values and Culture review

Following the 'The national spotlight report' by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services, in March 2023, which identified a number of recommendations we are working on a review.

Find out more about the review

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