Regulators code

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


What you can expect of regulatory services within the Public Protection Service. 

Whether you:

  • run a business,
  • are an employee or
  • a member of the public,

we are committed to providing you with:

  • an efficient,
  • courteous and
  • helpful service.

We comply with the Government's Regulators' Code and our commitment to this explains what you can expect of Cornwall Council's Communities and Public Protection Regulatory Services. We have established a Conflict of Interest Policy for our regulatory work.

We deliver services in a number of areas:

Our aims

Our aim is to make a fundamental contribution to the maintenance and improvement of public health, quality of life and wellbeing through

  • Advising and enforcing legal compliance of businesses trading in Cornwall in order to
    • ensure a fair trading economy,
    • protect public health and
    • improve standards of animal welfare.
  • Supporting
    • local business growth,
    • a confident consumer marketplace,
    • and improving the health and wellbeing of local people
    • through best practice, new and innovative interactions.
  • Protecting Cornwall’s environment and neighbourhoods from harm that undermines the quality of life and public health.

We do this through working in partnership with businesses we are a members of:

Our partners

We also work in partnership with other services such as:

Useful links:

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

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