The 'front door' to Early Help services led by Cornwall Council and Cornwall Foundation Trust. The Early Help Hub looks at requests for help. These can be submitted by parents and / or professionals with consent, and identify:
- the right help
- at the right time
- by the right service
The early help hub also looks at voluntary and community sector (VCS) organisations who can offer help and support.
Children and young people who are aged pre-birth to 18, who have a need for early help care and support. If a young person has a special educational need or disability, this is extended up to age 25.
Professionals, parents and young people can request help, however please note:
- parents / carers must hold Parental Responsibility (PR)
- children and young people must be old enough to consent for themselves (age 13 years or above)
- professionals must have sought consent from parent / carer or competent young person
Parents and/or professionals can request:
- Child and Adolescent Mental Health
- Early Support - Supporting Change in Partnership (SCIP)
- Early Years Service
- Family Support
- Health advice (including health visiting and school nursing)
- Targeted Youth Support
For parents / carers seeking a parenting workshop or parenting self-help, please visit our Parenting page to view the support available. You can book on to a workshop.
- Children’s Community Nursing
- Early Support - Team Around the Child (TAC)
- Neurodevelopmental Assessment (including ASD, ADHD, Tics, and learning, sensory and coordination difficulties)
- Video Interactive Guidance
For any mental health concerns you may wish to call the 24/7 NHS mental health response line for support and advice. Call them free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind our 24/7 open access telephone response line will listen to you and determine how best to help.
Return all completed CAMHS referrals to email@example.com
From Monday 15 January 2024, we have introduced a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly.
Young people 11-19
- Young people aged 11-19 poster
- Phone 07312 263 096
Parents / carers of children 0-5
- Parents / carers of children aged 0-5 poster
- Phone 07312 263 423
Parents / carers of children and young people 5-19
- Parents / carers of children and young people aged 5-19 poster
- Phone 07312 263 499
Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:
- Child development
- Support with behaviour
- Feeding and nutrition
- Keeping safe and healthy
- Childhood illnesses and support with medical conditions at school
- Emotional, mental health and wellbeing
- Smoking and vaping
- Drugs and alcohol
The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.
Alternatively you can contact the service by:
- Telephone: 01872 324261
- Email: firstname.lastname@example.org
Please note that this will not be an emergency service. Urgent health advice should be sought from an NHS walk-in centre or by calling NHS 111. In an emergency, dial 999 or go to A&E.
ChatHealth has been widely implemented at several NHS Trusts and healthcare organisations across the UK. It was developed by 2013 by an NHS Trust to offer more choice in how people can get help from local trained health staff in their area. In other areas where it is used young people say they feel more comfortable talking about their issues in a discreet message, whilst parents and carers say messaging is more convenient way to ask quick questions.
Please click on blue button below to submit an early help request. By giving us as much information as possible, this allows us to make more timely and appropriate support. Please ensure you also give us the most accurate contact details. This helps prevent delays in contacting families and processing requests.
If you know the service you are requesting please indicate this. If you are unsure, then you can tick unsure.
Please note this form should not be used for parenting workshop or parenting self-help requests, please visit our parenting page to view the support available. You can book on to a workshop.
- Once you have completed the online form above, the request is sent to the Early Help Hub. You can be emailed a copy of your request if selected
- We will carry out extra checks with health, education and social care, to ensure the right support is offered
- Your request, with any extra information, will be looked at (within 48 hours). You may be contacted for further information, to ensure you access the right service, or signpost you and your family to the right support.
- You will be informed of the outcome of the request by letter or email.
If you need any further advice, please contact us using the details below.
Please note that requests cannot be made by phone, unless there are specific communication difficulties.
Most issues can be resolved online, it's the quickest and most convenient way to get help.