Early help

What is the Early Help Hub?

The 'front door' to Early Help services led by Cornwall Council and Cornwall Foundation Trust. The Early Help Hub looks at requests for help. These can be submitted by parents and / or professionals with consent, and identify: 

  • the right help
  • at the right time
  • by the right service

The early help hub also looks at voluntary and community sector (VCS) organisations who can offer help and support.

Who is eligible for Early Help Services

Children and young people who are aged pre-birth to 18, who have a need for early help care and support. If a young person has a special educational need or disability, this is extended up to age 25.

Who can request Early Help services

Professionals, parents and young people can request help, however please note: 

  • parents / carers must hold Parental Responsibility (PR)
  • children and young people must be old enough to consent for themselves (age 13 years or above)
  • professionals must have sought consent from parent / carer or competent young person

List of Early Help Services

Parents and/or professionals can request: 

For parents / carers seeking a parenting workshop or parenting self-help, please visit our Parenting page to view the support available. You can book on to a workshop.

The following early help services can only be requested by a professional: 

Select referral form for the above services

For any mental health concerns you may wish to call the 24/7 NHS mental health response line for support and advice. Call them free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind our 24/7 open access telephone response line will listen to you and determine how best to help.

Child and Adolescent Mental Health

CAMHS referral form

Return all completed CAMHS referrals to cft.camhsreferrals@nhs.net

Health Advice 

ChatHealth logoFrom Monday 15 January 2024, we have introduced a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly. 

Advice lines

Young people 11-19

Parents / carers of children 0-5

Parents / carers of children and young people 5-19

Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:

  • Sleep
  • Child development
  • Support with behaviour
  • Toileting
  • Feeding and nutrition
  • Keeping safe and healthy
  • Childhood illnesses and support with medical conditions at school
  • Emotional, mental health and wellbeing
  • Relationships
  • Smoking and vaping
  • Drugs and alcohol

The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.

Alternatively you can contact the service by:

Please note that this will not be an emergency service. Urgent health advice should be sought from an NHS walk-in centre or by calling NHS 111. In an emergency, dial 999 or go to A&E.

ChatHealth has been widely implemented at several NHS Trusts and healthcare organisations across the UK. It was developed by 2013 by an NHS Trust to offer more choice in how people can get help from local trained health staff in their area. In other areas where it is used young people say they feel more comfortable talking about their issues in a discreet message, whilst parents and carers say messaging is more convenient way to ask quick questions.

Funded by UK Government

How to make an Early Help request

Please click on blue button below to submit an early help request. By giving us as much information as possible, this allows us to make more timely and appropriate support. Please ensure you also give us the most accurate contact details. This helps prevent delays in contacting families and processing requests.

If you know the service you are requesting please indicate this. If you are unsure, then you can tick unsure.

Please note this form should not be used for parenting workshop or parenting self-help requests, please visit our parenting page to view the support available. You can book on to a workshop.

Complete an Early help request

What happens once you have made a request for help?

  1. Once you have completed the online form above, the request is sent to the Early Help Hub. You can be emailed a copy of your request if selected
  2. We will carry out extra checks with health, education and social care, to ensure the right support is offered
  3. Your request, with any extra information, will be looked at (within 48 hours). You may be contacted for further information, to ensure you access the right service, or signpost you and your family to the right support.
  4. You will be informed of the outcome of the request by letter or email.

Our contact details

If you need any further advice, please contact us using the details below.

Please note that requests cannot be made by phone, unless there are specific communication difficulties.

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