What is the Early Help Hub?
The 'front door' to Early Help services led by Cornwall Council and Cornwall Foundation Trust. The Early Help Hub looks at requests for help. These can be submitted by parents and / or professionals with consent, and identify:
- the right help
- at the right time
- by the right service
The early help hub also looks at voluntary and community sector (VCS) organisations who can offer help and support.
Who is eligible for Early Help Services
Children and young people who are aged pre-birth to 18, who have a need for early help care and support. If a young person has a special educational need or disability, advice and guidance can be provided up to age 25.
Who can request Early Help services
Professionals, parents and young people can request help, however please note:
- parents / carers must hold Parental Responsibility (PR)
- children and young people must be old enough to consent for themselves (age 13 years or above)
- professionals must have sought consent from parent / carer or competent young person
Services you can request from the Early Help Hub
- Early Support - Supporting Change in Partnership (SCIP)
- Early Support - Team Around the Child (TAC) (professional request only)
- Early Years Service
- Family Support
- Health visiting
- Portage
- School nursing
- Targeted Youth Support
- Video Interactive Guidance (professional request only)
How to make an Early Help request
Please click on blue button below to submit an early help request. By giving us as much information as possible, this allows us to make more timely and appropriate support. Please ensure you also give us the most accurate contact details. This helps prevent delays in contacting families and processing requests.
If you know the service you are requesting please indicate this. If you are unsure, then you can tick unsure.Complete an Early help request
What happens once you have made a request for help?
- Once you have completed the online form above, the request is sent to the Early Help Hub. You can be emailed a copy of your request if selected
- We will carry out extra checks with health, education and social care, to ensure the right support is offered
- Your request, with any extra information, will be looked at (within 48 hours). You may be contacted for further information, to ensure you access the right service, or signpost you and your family to the right support.
- You will be informed of the outcome of the request by letter or email.
Child and Adolescent Mental Health
The CAMHS Access Team is a county wide, multi-disciplinary team. We are the main front door into CAMHS and sit within the Getting Advice quadrant of i-Thrive. Our mission is to support young people to access the right support, at the right time.
For any mental health concerns you may wish to call the 24/7 NHS mental health response line for support and advice. Call them free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind our 24/7 open access telephone response line will listen to you and determine how best to help.
Early Help Hub - new telephone number
Please note that the Early Help Hub will have a new telephone number from Monday 31 March 2025. Please share this number with your teams and contacts.
New telephone number: 01872 324605