Common tasks which are not complaints Appeal decisions (Parking Fines, Council Tax Support, Council Tax Bill, Housing Benefit, Planning, Compensation Claim) Report problems (Waste Service, Roads) Request information (Personal, Freedom of Information) How to complain Use the appropriate process for faster resolution: Cornwall Housing (not including housing options) Adult social care Children and family care Complaints against individual Councillors (including town and parish councillors) For all other complaints, comments and compliments, including those that cover more than one area, the quickest and easiest way is to use our complaint form below: Should your feedback cover more than one area / service please select Multi Service Enquiry from the list of topics that will be provided on the form....Feedback and complaint form If you cannot use the feedback and complaint form, you can submit your feedback using the details below.   ...Local Government and Social Care Ombudsman website Telephone: 0300 061 0614 Housing Ombudsman Further information Complaints about Cornwall Council Building Control should initially be made through our own complaints system above. 

https://www.cornwall.gov.uk/the-council-and-democracy/feedback-and-complaints/

Last updated: 27/05/2026 11:49:26

The ESFA will only consider the complaint if the complainant can provide evidence that the school or multi academy trust: does not have a complaints procedure did not provide a copy of its complaints procedure when requested does not have a procedure that complies with statutory regulations has not followed its published complaints procedure has not allowed its complaints procedure to be completed For special educational needs you can contact us after following the steps in your child's school complaints policy....If you have used all the stages in a school’s complaints policy and are not satisfied with the outcome you can contact us via our feedback team....Different types of complaint Further information on different types of complaint can be found below: You can complain direct to us in some circumstances Most concerns and complaints are resolved by discussion with school staff or use of the school’s complaints policy.

https://www.cornwall.gov.uk/schools-and-education/parent-support-and-advice/complaints-about-schools/

Last updated: 02/04/2026 11:35:21

Compliments and comments are as important as complaints.  ...Compliments and CommentsPlease complete the online form below if you would like to:compliment one of our employees or teamsmake a comment on any aspect of our servicePlease complete the following online form:Make a compliment or commentComplaintsA complaint can cover:any concerns you have about a servicea member of staff that have not met the standard you would expectYou can read more about how we handle complaints here:Read our Adult Social Care Statutory Complaints PolicyRead our Adult Social Care Statutory Complaints Procedure Easy Read 'Have Your Say' documentThe procedure is different from the main Cornwall Council procedureIf you are unhappy with a social care service, it is often worthwhile discussing your concerns early on with the provider of the service.Most problems can be dealt with at this stage, but in some cases you may feel more comfortable speaking to someone not directly involved in your care.How long do I have to make a complaint?...Complaints should normally be made within 12 months of an incident, or of the matter coming to your attention.The time limit can be extended provided:you have good reasons for not making the complaint soonerand it is possible to complete a fair investigationHow can I make a complaint?

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/adult-services-comments-compliments-and-complaints/

Last updated: 28/08/2026 12:12:23

If you wish to make a complaint, please use the comments, compliments or complaints form.  

https://www.cornwall.gov.uk/the-council-and-democracy/contacting-the-council/contact-us-online/

Last updated: 03/09/2026 14:43:40

Compliments and comments are as important as complaints....Compliments and Comments If you would like to: compliment one of our employees or teams, or make a comment on any aspect of our service Please complete the following online form: Make a compliment or comment Complaints If you are unhappy with one of our services, it is often worthwhile discussing your concerns early on with the provider of the service....Corporate The corporate procedure relates to: education (not complaints about schools) special educational needs children's community health and includes the following stages: Statutory The statutory procedure relates to some children's social care complaints.

https://www.cornwall.gov.uk/health-and-social-care/childrens-services/know-your-rights-how-to-get-involved-and-further-information/together-for-families-comments-compliments-and-complaints/

Last updated: 19/06/2026 14:24:36

Feedback scenarios Before making a formal complaint about the Planning Service check out the following common feedback scenarios to see if this answers your complaint....If the application is current and live, your complaint will not be handled as a formal complaint at this stage....A development has not been built in accordance with approved plans or a developer has not complied with a condition You can make a complaint, but this is not classed as a corporate complaint.

https://www.cornwall.gov.uk/planning-and-building-control/planning-advice-and-guidance/common-planning-complaints/

Last updated: 21/05/2024 08:23:36

Our Code of Conduct sets out the standards of behaviour we expect from all councillors in Cornwall.Please Note:  Complaints made under the Code of Conduct are to relate to the actions of an individual Councillor only, and not a Council service.Before you make a code of conduct complaint it is important to read the guidance included with both versions of the form. ...It will help you see what kind of information you need to give to make sure that your complaint is properly considered.How to make a code of conduct complaintYou must make a code of conduct complaint in writing and the conduct you are complaining about cannot have occurred more than 3 months ago....Please ensure to include you email address.Make a code of conduct complaint onlineAlternatively, you can download and complete a code of conduct complaints form.Return your completed form to the Council by:email to: councillorcomplaints@cornwall.gov.ukpost to: The Monitoring Officer, Floor 4 North Wing New County Hall Treyew Road Truro TR1 3AYIf your feedback or complaint does not relate to a councillor, please:refer to our general Feedback and Complaints information oremail customer@cornwall.gov.ukUse the check list in the complaint form to explain the part of the code that you think the Councillor has breached.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/code-of-conduct-complaints/

Last updated: 30/06/2026 06:47:31

You can get involved and help to influence transport in your area by: Getting involved with your local Community Network Contacting your local Town, Parish Councillor or County Councillor Contacting Transport Focus for Rail and Bus Issues Contacting Bus Users UK for Bus and Coach Issues Attending TravelWatch SouthWest meetings Volunteering for Community Transport Services Comments, complaints and compliments about transport Cornwall Council would like to hear from you....Please send us your comments, compliments and complaints about transport in your area.

https://www.cornwall.gov.uk/transport-parking-and-streets/public-transport/public-transport-information-and-advice/getting-involved/

Last updated: 29/09/2025 13:05:36

To help us handle your complaint, please read the information below....Please provide as much detail as possible when submitting your complaint....Report an issue with food premises Examples of an issue with a food premises that should be reported to us includes: Dirty premises Build up of waste or rubbish Pest activity, for example mice or rats Issues with staff handling food Report an issue with a food product Typical examples of food product complaints include: Foreign objects in the food (anything that shouldn't be there, such as a piece of plastic) Mould growth Naturally occurring substances such as leaves, sticks, stones or kernels Chemical contamination for example cleaning chemicals, grease from maintenance or fly spray Food sold past its ‘Use by date’ (not ‘Best Before date’) Finding something in your food is unpleasant.

https://www.cornwall.gov.uk/environment/environmental-health/food-complaints/

Last updated: 05/12/2023 09:55:06

Feedback and complaints about Cornwall CouncilUse the reporting form below to provide feedback or make a new complaint about Cornwall Council....Your complaint will go to our Waste Management team who will look into it for you. ...Feedback and Complaints about Cornwall Council2.

https://www.cornwall.gov.uk/rubbish-recycling-and-waste/rubbish/waste-service-complaints/

Last updated: 09/10/2026 09:20:22