If you are a resident with friends and family in Ukraine and need information or support about what is happening you can contact the Ukrainian Embassy in London:
- Address: 60 Holland Park, London W11 3SJ United Kingdom
- Telephone: 020 7727 6312
- Email: emb_gb@mfa.gov.ua
- Website: uk.mfa.gov.ua
- Facebook: www.facebook.com/ukraine.in.uk/
- Twitter: twitter.com/UkrEmbLondon
Welcome guides
The welcome guide on the UK government's website includes information on what Ukrainians need to know in the first few days, getting used to life in the UK including:
- how to find a home
- accessing essential public services
- healthcare
- finding work
- childcare
- education services
It also includes specific information for those arriving on the Homes for Ukraine scheme.
The Government web page Homes for Ukraine: Guidance for guests is also available in Ukrainian and Russian.
Travel advice
For official information on travel advice to and from Ukraine visit Move to the UK if you’re coming from Ukraine - GOV.UK
Free train travel for Ukrainians
The UK Rail Delivery Group are offering free travel to Ukrainian nationals travelling to the UK on National Rail services, to help them get to a safe place.
Find out more on the National Rail website
Barnardo’s Ukrainian Support Helpline
The Barnardo's helpline is available to anyone fleeing the conflict in Ukraine. It is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine.
Full details, including opening hours and the phone number, are available on Barnardo’s webpage for Ukrainian Support Helpline.
Guidance for parents
With the situation ongoing in Ukraine, your children may be asking questions that you are unsure how to answer.
- If you have a child in a Cornwall school who is affected by the crisis, please talk to your child’s teachers about any concerns you have and the support you would like the school to provide
- Newsround, from the BBC’s CBBC channel, has trusted videos and reports about the war in Ukraine that have been produced specifically for children
- Newsround also has a section for children offering advice if they are upset by the news
- Place2Be’s educational psychologists have also shared advice about how to discuss war and conflict with children and young people – and how you can best support them at this difficult and worrying time.
School admissions
Ukrainian refugee children of school age are entitled to school places. Find out about school admissions on our Education for Ukrainians page.
NHS services
The NHS have produced some guides to help refugees access their services. They are available below in three languages:
Find out more about health services in the UK on our health information page.