Money, benefits and employment

Universal Credit application

You will need to create an account online, to do this you will need

  • an email address
  • bank account details
  • and ID

Apply online for Universal Credit

Universal Credit helpline
Telephone: 0800 328 5644
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

There is a vulnerable customer lead at each job centre office with access to translation services and the ability to support make online applications.

They have a dedicated team to ensure we are keeping a track on all claims to ensure these claims are up and running as soon as possible and people have access to funds as soon as possible.

Find your nearest job centre

You can also get help from the Citizens Advice 

Help to claim

Bank Account Applications

To open a bank account in the UK, you usually need to show proof of ID such as;

  • passport
  • biometric residency permit
  • driver’s licence
  • or recognised identity card

You also need proof of permanent address.

The Government has worked with major banks to find a solution to enable you to open accounts without the usual permanent address requirement.

A number of UK banks already have a system for opening accounts where you do not have a permanent UK address


Royal Bank of Scotland

National Insurance Numbers

You can apply for a National Insurance number if you live in the UK and have the right to work in the UK.

You must also be looking for work or have an offer to start work in the UK. If you have already started working you can still apply.

To get a National Insurance number you need to apply online and prove your identity.

If you attend the job centre, you can be supported to do this along side your Universal Credit application or you can begin your application online below.

Apply for a National Insurance number

You can get help with your application by calling the freephone number;

Telephone: 0800 141 2079
Textphone: 0800 141 2438
Monday to Friday, 8am to 5pm
Find out about call charges

Employment Support and Advice

DWP have had offers from both local and national sponsors with offer of employment for people coming over from the Ukraine.

Once their claim is up and running, they will be allocated a dedicated Work Coach who will complete a Claimant Commitment appointment this is a 50 min apt that will explore the persons employment options and suitability.

This appointment will help identify a barrier such as language and or disabilities.

We have a translation service that we can use but it would be helpful for the person to attend the initial appointment with a person who can translate for them.

Workers Rights Leafelt (Ukrainian)

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

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