How to find the information you need
Information Advice and Guidance
Where to go to find help – from different sources and on different topics, inside, and outside the Council.
Glossary and Jargon Buster
We try to keep our website and conversations with you straightforward, and free from jargon. However, there are some technical words that we use. Find out what some of the specialist terms mean. There is also a list of some of the professional care software tools and systems we use, which explains what they are for.
You can find information below on your rights and how to access further information in relation to adult social care.
Accessibility Information
If you need information in alternative formats, we can usually provide it.
You can use the button at the top of the screen to read the pages on our website for you. [image of button]
We offer information in alternative formats, such as large print, Easy Read, audio, and in alternative languages.
Read more about our Formatting, Interpretation and Translation Services
Advocacy
Sometimes people need help expressing their wishes or understanding information around health, care and support decisions.
Advocacy is having someone to help you with this. It can be a friend or family member, or we can find you an independent advocate.
Find out more on our Advocacy page
Your rights to information and support
Privacy notices
Our privacy notices set out when and how we process personal information about you and for what purposes.
How we use your personal information to provide ASC services
Comments, Compliments and Complaints
It is important that we hear feedback about your experiences of adult social care, so that we know what we are doing well and where we need to improve.
Find out how to make a comment, compliment or complaint
Deprivation of Liberty Safeguards
The Deprivation of Liberty Safeguards (DOLS) provide protection for vulnerable people, aged 18 and over who are accommodated in:
- hospitals
- or care homes
Find out about Deprivation of Liberty Safeguards
Appealing against a decision made by Adult Social Care
Care Act Appeals
You can appeal any decision made by Adult Care and Support that relates to:
- eligibility for care and support
- assessment and review outcomes
- care and support plans
These are covered by the Care Act 2014.
Learn more about Care Act appeals on our page
Financial Assessment Appeals
You can appeal any decision made relating to a financial assessment. Details of how to do this are on the Financial Assessment page
Learn more on our Financial Assessment page
How you can get involved
Co-production
Cornwall Council understands that the people who know most about living in Cornwall, and the services the council provides, are the people who live in Cornwall, and receive services. We are exploring ways to involve people more in designing the services that affect them. This is on a high level – for policies. It is also on an individual level – looking at the services you receive from adult social care, and how to make them work best for you. This is called co-production.
Partnership Boards
There are five Partnership Boards, for older people, learning disabilities, carers, mental health and autism. These are composed of people who work in those areas, and people who live with the issues as well. They talk about strategies, and allow people to have their say. You can find out more about them, and how to get involved on our Partnership Boards page.
Visit our Partnership Boards page
Adult social care governance
The Care Act and Adult Social Care Reform
Our Adult Social Care Strategies
Our vision is to ensure that people can get:
- the right care
- in the right place
- at the right time
to prevent, reduce or delay the need for ongoing support and maximise their independence
Read our Adult Social Care Strategies
Adult Social Care Commissioning
We lead on commissioning for adults with eligible social care needs in Cornwall. We work with partners to coordinate and improve the adult social care experience. This includes integrated community and council services.
Find out more about Commissioning
Research Governance Framework
The Research Governance Framework (RGF) for health and social care considers and approves research in the sector. It is a statutory duty for adults and children’s social work in our Adult Social Care and Together for Families directorates.