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Know your rights and further information


You can find information below on your rights and how to access further information in relation to adult social care.

Your rights to information and support

Privacy notices

Our privacy notices set out when and how we process personal information about you and for what purposes. 

How we use your personal information to provide ASC services


Comments, Compliments and Complaints

It is important that we hear feedback about your experiences of adult social care, so that we know what we are doing well and where we need to improve. 

Find out how to make a comment, compliment or complaint


Deprivation of Liberty Safeguards

The Deprivation of Liberty Safeguards (DOLS) provide protection for vulnerable people, aged 18 and over who are accommodated in:

  • hospitals
  • or care homes

Find out about Deprivation of Liberty Safeguards


Adult social care governance

The Care Act and Adult Social Care Reform
The Care Act sets out how we should provide adult social care.

Our Adult Social Care Strategies

Our vision is to ensure that people can get:

  • the right care
  • in the right place
  • at the right time

to prevent, reduce or delay the need for ongoing support and maximise their independence

Read our adult social care strategies


Adult Social Care Commissioning

We lead on commissioning for adults with eligible social care needs in Cornwall. We work with partners to coordinate and improve the adult social care experience. This includes integrated community and council services. 

Find out more about commissioning


Research Governance Framework

The Research Governance Framework (RGF) for health and social care considers and approves research in the sector. It is a statutory duty for adults and children’s social work in our Adult Social Care and Together for Families directorates.

Find out how to make an application

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.