Renew or replace your older or disabled person's bus pass

It is your responsibility to keep your details up to date, including your address. Please notify us of any changes no later than 28 days before your current card expires. This will avoid delays to the renewal process. Unfortunately, you cannot renew your bus pass at the library.

Renew your older person's bus pass

We automatically renew any Senior Passes that have been used within the last 12 months of the expiry date. We will not automatically renew any passes that haven’t been used, instead you need to request a new card using our contact form. 

We will send your new pass to the postal address we hold for you so it's important you notify us of any change of address. 

Renew a disabled person's bus pass

You can renew your disabled person's bus pass online.  It is a quick and easy way to renew a pass that is expiring or has already expired.

If you're not able to apply online yourself you could ask someone to help, such as a family member or friend.

Renew your bus pass 

Things to have ready before you start your application

• Evidence of Address
• Evidence of age or evidence of Eligibility
• National Insurance Number
• Valid email address

Please remember to provide all required and in date evidence so we can process your application.

If you are unable to renew your disabled bus pass online you can download and complete the application form and send it to us at the address below. 

Please only send us photocopies of your documents. If you send an original document, we will not be able to return this to you unless you ask us to return the document and enclose a stamped addressed envelope. 

Replace a bus pass that has been lost, damaged or stolen

You can apply and pay for a replacement bus pass online if:

• You have lost your senior or disabled bus pass
• Your pass is not working or is damaged
• Your pass has been stolen

Once a replacement card has been ordered it cannot be cancelled. If you find your previous card it will no longer work as it will have been deactivated. 

From April 1st 2025, in line with the councils fees and charging policy, the cost of a replacement pass will be £11.25 per card.

Replace your bus pass 

If you are unable to replace your bus pass online, you can call us on 0300 1234 222.