Contact Concessionary Fares

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Please complete the form below to contact Concessionary Fares:

Your details

All sections marked with * must be completed

Have you contacted us about this before?

Yes

If known, please supply the previous reference number

If other, please complete *

Forename(s) *

Surname *

Are you submitting this form on behalf of someone else? *

Yes

Please provide their name *

Please supply details of the relationship *

Date of birth (dd/mm/yyyy) *

Telephone number (including area code)

Email address *

Home address (full postcode needed) *

Enquiry details

Please supply details of your enquiry (4000 character limit including spaces) *

Please enter your bus pass number if you have one (This is a 16 digit number which can be found on the front of your bus pass)

Please attach any document or photo that may help with your enquiry.

Multiple files

Accepted file types are pdf, docx, xlsx, txt, png, jpg, gif, xslx
The maximum file size for each is 10mb

If you are attaching more than one file please ensure that each file name is unique.

No more than 6 files can be attached in total. If more than 6 are added these will be automatically removed.

You can upload multiple files by pressing ctrl/cmd on your keyboard and selecting your chosen documents

Data Protection

The Data Controller for information provided on this form is Cornwall Council.

The details you provide will be used primarily with your claim for Concessionary Bus Pass; however we may share the data for the prevention and detection of fraud with departments and organisations responsible for auditing or administering public funds - such as Council Tax.

For further information please see www.cornwall.gov.uk/nfi

In accordance with the Council’s Record Retention Policy, the information you provide will be retained in a secure environment for a maximum of five years, after which it will be destroyed in a secure manner.

More information can be found on our privacy policy page.

Read our privacy policyIf you want to exercise any rights relating to the way we deal with your data you should contact the Data Protection Officer dpo@cornwall.gov.uk.