Keeping your bus pass details up to date


If you have a National Concessionary Bus Pass it is important to notify us if your details change. Any information about your pass will be sent to the address we hold for you.

Update your address

If you have moved to another address in Cornwall, please use the form below:

Update your address online

Alternatively, please send a cover letter with your:

  • name
  • date of birth
  • contact number
  • previous address so that we can identify your record

to concessionaryfares@cornwall.gov.uk or the address below.

Moving to an address out of Cornwall

If you are moving to an address out of Cornwall, please return your bus pass to us using the address below and tell us that you are moving. You will be able to apply for a new bus pass in your new Local Authority Area. 

Changing your name

Pass to be issued in your new name before the current pass expires

If you have changed your name and wish for a pass to be issued in your new name before your current pass expires, we will be happy to assist. Please call us for information and to make a payment of £10 by debit or credit card.

You will also need to provide evidence of your new name.  For example

  • copy of deed poll certificate
  • copy of marriage certificate
  • photocard driving licence

Documents can be scanned or photographed and emailed to concessionaryfares@cornwall.gov.uk.

Alternatively, please post photocopied documents to the address below or visit your local library.

Pass to be issued in your new name once the current pass expires

If you do not immediately require a replacement pass in your new name you will need to provide evidence of your new name. For example

  • copy of deed poll certificate
  • copy of marriage certificate

Documents can be scanned or photographed and emailed to concessionaryfares@cornwall.gov.uk.

Alternatively please post photocopied documents to the address below or visit your local library.

A new pass will be issued when your current pass expires.

Please do not send original documents as we cannot guarantee that we will be able to return them to you.

Passholder has passed away, the card is no longer required or a lost pass has been found

The pass can be returned in the post to Concessionary Fares, PO Box 769, TRURO, TR1 9JQ. Or you can let us know by phone on 0300 1234 222 or email concessionaryfares@cornwall.gov.uk.

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