Pay on exit car parks

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Car parks are free from Saturday 16 of January 2021 until 17th May 2021

Government advice urges residents to stay local, and to support essential workers.
During this time we want to make it as easy as possible for essential workers to get to and from work. To support them we have removed parking charges and we will keep car parks free until 17th May 2021 to support high streets, when businesses such as non-essential shops, hairdressers and outside hospitality are set to re-open on 12th April 2021.
You do not need to make payment in any Cornwall Council Pay & Display or pay on foot car park until 17th May 2021.
It is really important to;

  • park considerately
  • continue to follow government guidance about travel
  • follow the car park rules shown on the tariff boards
  • do not park in reserved car parks if you do not have a permit.
If you are applying for a disabled exemption you should still submit an application as normal and we will process them as soon as it is possible.

Which car parks are pay on exit?

Cornwall Council is introducing Pay on Exit technology in 11 of its major car parks. Each of these car parks have a barrier controlled access and exit.  There are ANPR (Automatic Number Plate Recognition) cameras at the entrance and exit.  The cameras will record the number plate of the vehicle and time of arrival.

The pay on exit car parks are currently:

The car parks below will also be changing to pay on exit car parks:

How to pay

Payment for your parking is made at the end of your stay. You can pay at the pay station by either cash or card, or via the JustPark app (see below).

If you need a receipt for your payment by cash or card, please follow the on-screen instructions before you make your payment.

Pay using the JustPark app

You can pay using the JustPark app if you have a smartphone.  Please make sure you have the latest version of the app.

  • Standard payments using your smartphone. When you arrive at the entrance barrier you will need to take a ticket and then park. At the end of your stay, you can login to the JustPark App. Use your mobile phone to scan the barcode on the ticket issued to you when you entered the car park. You can then pay for your parking and your ticket will be validated. As you leave the car park, put the ticket into the machine beside the exit barrier to exit the car park. 
  • Pre-paid JustPark multi-use sessions. If you would like to pay using one of your pre-paid multi-use sessions, you will need to take a ticket on entry.  You then need to scan the barcode on the app when you are ready to leave. One of your multi use sessions will be then used as the payment method. You will be able to exit the car park by putting the ticket into the machine beside the exit barrier.
  • Season tickets and Rover tickets purchased via JustPark. Your number plate will be recognised by the Automatic Number Plate Recognition (ANPR) cameras. The barrier will open automatically for you both on entry and exit. There is no need to take a ticket.

Using a season or rover ticket

If you have purchased JustPark Multi-Use sessions full details about how to use them are found in our Pay On Exit Multi-Use sessions step by step guide.

For all other tickets: Drive to the barrier at the entrance to the car park. The ANPR camera will recognise your vehicle and the barrier will automatically rise so you can enter the car park. You will not be issued with a ticket.

It is important that you notify us immediately of any vehicle registration number changes should you change your vehicle. For vehicle changes please email parkingpermitenquiries@cornwall.gov.uk.

A £10 administration fee is payable for any changes. (This can take up to ten days so we need to be notified in advance of when you wish to park).

Please also refer to the terms and conditions of your Season ticket for the full list of car parks that can be used. Moorfield and Old Bridge Street car parks are not included within the eligible car parks.

Unable to find a space to park

If you drive in and are unable to find a space, there is a short period of time where you can get back out without needing to pay. This is long enough for a circuit of the car park to see if a space becomes available.  It is not long enough to sit and wait as you may do in a traditional pay and display car park. If you decide to sit and wait but still do not find a space, when you do leave, you will be charged for your stay in the car park from the time of entry.

Accessing recycling facilities

There is a short period of time where you can access the car park to drop off re-cycling and you are able to get back out without needing to pay.

Blue badges

Blue Badge holders need to pay for their parking if they:

  • do not drive a specially adapted vehicle or
  • are not registered on Cornwall Council’s Disabled Nil tax exemption scheme

In these 12 pay on exit car parks the additional free hour parking that applies in the Council's pay and display car parks will no longer be available. You will need to pay for the full length of time you park.

Blue Badge Holder registered on Cornwall Council’s Disabled Nil tax exemption scheme

You need to drive to the barrier at the entrance to the car park. The ANPR camera will recognise your vehicle and the barrier will automatically rise. You will not be issued with a ticket and you do not need to pay to park.

If you are already registered you will be able to park for free in any Cornwall Council Pay and Display car park. You do not need to re-register your vehicle details for these Pay on Exit car parks.  You only need to re-register for your Disabled Exemption when your current registration expires.

It is important that you tell us immediately if you change your vehicle.  Please provide proof of your new nil/disabled tax entitlement. For vehicle changes contact parkingpermitenquiries@cornwall.gov.uk. This can take up to ten days so please tell us in advance of when you wish to park.

Blue Badge Holder and use an adapted vehicle

Blue Badge holders who have a specially adapted vehicle are asked to register their vehicle.  Find out:

  • how to register
  • what evidence you need to provide 
  • how long it will take to register your vehicle

on the how to register for free parking if you have a vehicle adapted for a disabled person.

Once you are registered, you need to drive to the barrier at the entrance to the car park.  The ANPR camera will recognise your vehicle and the barrier will automatically rise. You will not be issued with a ticket and you do not need to pay to park.

Data that is collected

Our Privacy Notice gives full information about how:

  • Parking Services
  • Parking Enforcement

use and share personal information which may be collected when carrying out services.

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