Resident parking permit

Please be aware that on Sunday 5 February 2023 between 08:00 and 18:00 we will be carrying out essential maintenance. During this time the below address checker will be unavailable.

Check you are eligible and find out what permits are available

To apply for or renew your resident parking permit;

  1. Please enter your postcode.
  2. Select your address to see if it is within a resident parking zone.
  3. If your address has a parking zone you will see which one you are resident in.
  4. You will see the link to click which will take you to the online zone home page where you can set up an account and apply for your permit online.
  5. If you are not able to apply online, please contact the Permit Team for an application form to be sent to you. Contact details are at the bottom of this page. Please note postal applications will take longer due to the extra time for the forms to reach us.

Applying for or renewing a permit

You can apply online for a new permit, or to renew your existing permit, between 7 and 37 days before it is required.

Please note that our Information Services (formally One Stop Shops) are currently unable to take payments or send documents in the post.

All permits can be applied for online.

Electronic Permits

Most Resident Permits are now electronic and you will not receive a paper permit to display. The following permits will still be sent a paper permit that must be displayed in your car.

  • Disabled Resident Permit
  • Informal Carer Permit
  • Business Type 2 permit

Visitor permits

If you are eligible to buy visitor permits, you can do so online using the address finder above.

If you are a resident who does not have a full resident permit you can still apply for visitor permits using the address finder above.

Visitor permits are now electronic and can be managed through your online permit account. If you wish to buy paper Scratchcards visitor permits, please contact the Permit Team using the details below. Please ensure you allow extra time for the visitor permit Scratchcards to be posted to you.

Electronic visitor permits purchased through JustPark will remain valid and can be used until they expire.

Evidence you will need to provide

Each time you apply for a resident parking permit you will need to provide evidence that you are eligible.  If you don't your request will not be processed.

V5C – vehicle log book

  • You will need to send us a V5C, showing that your vehicle is registered to your address
  • You will not be issued a permit if you do not provide a copy of this

If you do not have your V5C or you have not amended your address you will need to contact the DVLA.

DVLA web pages

V5Cs with your address handwritten on it or Insurance documents will not be accepted.

Please contact us if;

  • you don’t yet have the specific evidence required - for example you are moving into a new property
  • If you have a company vehicle, instead of the V5C you will need to send us a letter from your employer on headed paper.  This must confirm that you work for them and the registration of the works vehicle you use.

Care organisations

You can also find out if the resident you are caring for lives in a resident parking zone.  Please use the post code checker below.

If they do, you can apply to us to register your staff to use our mobile phone system to park whilst carrying out care duties.

Care Organisations do have to meet an eligibility criteria for approval for this.

Please use the contact details below for more information and to request an application form.


If you do not have the V5C address change you will need to supply:

  • the V5C of the vehicle registered in your name at your usual address
  • a letter from the education establishment you are attending.  This must confirm that you are registered as studying with them. It must also confirm that you are registered with them as living at the eligible address.

How the zones work

All resident zones operate under the following guidelines and terms and conditions:

How the permits work

The Resident Parking zone quick guide provides the following information:

  • permit fees
  • permit allowances
  • vehicle changes permitted

How long will it take to get my permit? 

When we receive your online application, we will process it as soon as we are able but it can take up to 10 working days to process during busy times. Once approved, your permit will not be active until it is paid for and the date you have requested it to start from. If you are applying by post, please allow extra time to ensure your application has time to reach us.

Please also note;

  • We cannot legally provide temporary permission for you to park in a zone until your current application has been approved, even if you have had a permit
  • Once your application has been approved, you will receive email notification which will include a link to make a secure payment for your permit. Once the payment has been processed, you will then receive an email to confirm your permit is active from the start date you have selected.
  • If you are moving into the zone soon, please contact us for advice in providing the necessary resident evidence documents we need.
  • It is your responsibility to make sure you have a valid permit to park in the zone.
  • It is also your responsibility to remember to renew it when it expires.
  • To be fair to all our customers we process permits in the order they arrive. We cannot meet requests made by calls/emails to prioritise

Changes to your vehicle

If you change your vehicle you will need to have your permit changed to show the new vehicle registration. If you have an online account, you can log in and request the changes online. You will need to submit the V5C registration document for your new car with your online change request. There is no charge for vehicle changes requested online through your account. There will be a £10 admin fee for changes to permits that you ask us to process for you.

You must apply for the change at least three working days before you need to start using the vehicle. If you apply online, you will receive an email confirming the change to your permit’s registration number has been processed.

Until you receive your new V5C document you must send us the insurance document showing that the vehicle is registered to you at your address.

You must then send the V5C to us within 3 weeks of the change to your permit. If it is not received within that time your permit will be cancelled.

Privacy notice

We may collect personal information when carrying out our services. Our Privacy Notice gives full information about how Parking Services and Parking Enforcement use and share this personal information.

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