Most problems can be solved online. It’s the quickest and most convenient way to get help.
View the most frequently asked information and the solutions for those below.
Help with your online self-service account
- Get started
- Make changes to your account
- View and print the bills we send to you online (paperless e-billing)
- What to do if you can’t log in
Help with your online self-service account
Money off your business rates bill
In some cases, you may be entitled to money off your business rates bill.
This can include:
- Empty rate relief
- Small business rate relief
- Rural rate relief
- Retail discount
See if you qualify for money off your business rates bill
Tell us about changes to your business
If you move in to or out of a property, or you own a property that is occupied or vacant, please contact us straight away so we can:
- work out the correct charge for you
- award any discounts or exemptions
- send you a correct bill as soon as possible
Set up or amend a direct debit
You can set up a direct debit or amend a current one
Set up or amend a direct debit
Struggling to pay your bill
If you’re struggling to pay your business rates bill, please get in touch to see if we can help you.
Register for an online business rates bill
Our Business Rates Service system is a great way to keep on top of your business rates bill.
You can use Business Rates Self Service to:
- See full details of your account
- How your charges are worked out
- Check your discounts and exemptions
- See when your payments are due
- View and print the bills we send to you online (paperless e-billing)
- Set up a Direct Debit or make a payment
- Notify the Council you are moving
If you are already registered, you can print off a statement by:
- Login to the dashboard and select “My Services”
- Select Council Tax and then “Show Details”
- Select “Correspondence”
- Use the dropdown menu towards the bottom left hand corner to select “All issued”
- Click view to see the details of each web bill.
You should now be able to see your bill as a PDF document and be able to print it in the usual way.
View and print your business rates bill
Business Improvement District (BID)
Cornwall Council bills and collects the money on behalf of the BID companies.
Find out more about Business Improvement Districts
Business Rates Data
We receive many freedom of information requests relating to business rates accounts.
See our most frequently requested information
Still need help?
If your query is still not answered please use the form below.
