Our self service pages give you instant access to manage and view your business rates account. There is information on how to register an account below.
You can also use self service to manage your council tax account and housing benefit or council tax support.
Using self service can save you time, effort and money. There is no need for you to visit us, ring us or write to us – you can view and manage your account on line at a time that suits you:
- See full details of your account
- How your charges are worked out
- Check your business rate relief
- See when your payments are due
- View bills we send to you (paperless e-billing)
- Set up a Direct Debit or make a payment
If you only want to pay without viewing any of your details or balance, you can pay business rates online here.
You will need to tell us :
- Your account number, claim reference or Landlord creditor number (on your bill or benefit letter)
- Your e-mail address
As you register for self service, to confirm your identity, you will be asked questions about your business rates account (or your benefits or council tax account if registering for those). You can go straight to the registration page and begin the registration process or you can view our step by step guide.
Once you have given enough correct information, your account will be created and you will be able to access your details and sign up for e-billing.
If you are unable to provide enough information or if you don’t have all the details available, a Personal Identification Number (PIN) is sent to you by post to the postal address we have registered for your account.
Please note only the account holder may request a PIN. Once your request has been submitted we will post you your secure PIN and details of how you can log-in and access your account online within 2 working days.
For security reasons we can't issue your PIN by email.
Most issues can be resolved online, it's the quickest and most convenient way to get help.