Information we hold about you
Private Sector Housing Privacy Policy
Cornwall Councils Private Sector Housing Team takes your privacy seriously....Why we do this
We need to keep a record of your contact details to:
correspond with you to deliver our services
to discharge our duties under the Housing Act 2004 and other allied legislation
respond to enquiries made under
‘Ask us a question’
'Responding to your letter’
or ‘Are you concerned about an HMO'
determine how satisfied you are with our service
to consult with you as a partner where changes of legislation may have an impact on the business you run
provide ongoing updates on technical developments
invite you to events which are relevant to you
The type of information we collect from you
The personal information we collect includes:
your name
address
email details
telephone number
address details for your rental or empty property
How we may use your personal information
We will only use your personal information to:
Administer your CRLS membership
Email newsletters and other relevant information
Fulfil our promises to provide a service or information
Seek your views or comments
https://www.cornwall.gov.uk/housing/private-housing/information-we-hold-about-you/
Last updated: 30/07/2024 04:00:07
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Mental health needs
Mental health and homelessness
If you have a mental illness or impairment and are worried about homelessness please contact us....It is important that you let us know about your housing problem as soon as possible.
https://www.cornwall.gov.uk/housing/advice-for-certain-groups/mental-health-needs/
Last updated: 19/10/2022 13:11:48
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Shared ownership
Some rural schemes do not allow full ownership, this is to make sure that there is always a stock of affordable housing in rural locations....A housing provider owns the remaining share and you pay rent on that share....The housing provider will grant you a lease for the fixed period, which also sets out your rights and responsibilities, and those of the landlord.
https://www.cornwall.gov.uk/housing/affordable-housing/shared-ownership/
Last updated: 29/12/2025 17:08:22
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How we can stop you becoming homeless
Disrepair and tenant rights
The Private Sector Housing Team provide help and advice on how to deal with repairs in the private sector....The team includes handy people, occupational therapists and housing support officers.
https://www.cornwall.gov.uk/housing/how-we-can-stop-you-becoming-homeless/
Last updated: 12/03/2024 16:44:59
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Homeless or at risk
Advice Aid app
Prevention
Are you in housing difficulties, but ok living where you are for the next 56 days?...Rough Sleeping
If you are rough sleeping or know about someone who is rough sleeping:
Alert the local authority and outreach services by contacting Streetlink onlineOr
Call Housing Options on 0300 1234 161
Are you homeless or at risk of becoming homeless?...The fastest way to contact us is to input your details on Housing Jigsaw and we will call you back.
https://www.cornwall.gov.uk/housing/homeless-or-at-risk/
Last updated: 28/05/2026 07:49:33
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Calls for Sites
Submissions received by this date will be considered as part of the preparation of the Cornwall Local Plan 2050.Help shape our futureWe welcome site suggestions through our calls for sites from all our stakeholders including:landownersparish councilscommunity groupsbusinesses andresidentsThe calls for sites play a vital role in identifying land for:housingemploymentinfrastructure andenvironmental usesWe will use the evidence to support allocations where appropriate in the next Local Plan.Why your submission is importantDue to changes in national planning policy, our housing target has increased from 2,707 to 4,421 homes per year. ...We need your help to identify land that can support this growth and meet other local needs.Call for large sites 800+ dwellingsWe need to explore all sustainable options to meet our housing and infrastructure needs. ...Or post to:Planning Policy, Cornwall Council, PO Box 676, Threemilestone, Truro,TR1 9EQPlease note that all submissions screened into the Housing and Economic Land Availability Assessment (HELAA) will be publicly available on our website.Need help?
https://www.cornwall.gov.uk/planning-and-building-control/cornwall-local-plan-2050/call-for-sites/
Last updated: 12/08/2026 16:00:39
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Changes to Homechoice policy
Direct letting
Homechoice remains a choice-based allocations scheme....This aims to reduce homelessness among families with children....Band A
Emergency Relocation
Urgent Welfare
Adapted/Accessible Home
Care Leavers
Hospital Discharge
Under-Occupation
Band B
High Welfare
Overcrowding
Category 1 Hazard Disrepair
Move-On
Emergency Decant
Statutory Homelessness
Band C
Prevention of Homelessness
Medium Welfare
Overcrowding
Access to Support/Facilities
Access to Work/Training, including Key Workers
General Housing Need Band (Non-Banded)
Households who have no reasonable preference
Local connection
Partners had concerns about letting social homes with restrictive local connection criteria.
https://www.cornwall.gov.uk/housing/homechoice-housing-register/changes-to-homechoice-policy/
Last updated: 15/05/2026 07:50:42
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Planning explained
Land must be suitable, available and deliverable for housing development....This is known as the Five Year Housing Land Supply....The mandatory housing target for Cornwall was set at 4,421.
https://www.cornwall.gov.uk/planning-and-building-control/local-councils/planning-explained/
Last updated: 25/08/2026 14:23:03
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Registered Providers Sales Team Contacts
Our Affordable Housing Team deliver Shared Ownership homes throughout Cornwall....Printable list of Registered Providers in Cornwall
Aster Group
Sarsen CourtHorton Avenue, Cannings HillDevizesWiltshireSN10 2AZ
Telephone: 0333 400 8222Email: homeownership@aster.co.uk Website: www.aster.co.uk
Cornwall Community Land Trust
The Penwith Centre Parade StreetPenzance TR18 4BU
Telephone: 01736 334672Email: info@cornwallclt.org
Website: https://cornwallclt.org
Cornwall Housing
Chy Trevail Beacon Technology Park Bodmin PL31 2FR
Telephone: 0300 1234 161Email: SharedOwnershipSales@cornwallhousing.org.ukEmail: info@cornwallhousing.org.uk Website: www.cornwallhousing.org.uk
Cornwall Rural Housing Association
19 Callywith Gate Industrial Estate Launceston Road Bodmin PL31 2RQ
Telephone: 01208 892000Email: info@crha.org.ukWebsite: crha.org.uk
Coastline Housing
Coastline Housing Ltd Coastline House4 Barncoose Gateway ParkPoolRedruth
TR15 3RQ
Telephone: 01209 200200Email: home.ownership@coastlinehousing.co.ukWebsite: www.coastlinehousing.co.uk
Guinness Hermitage
The Guinness...Partnership30 Brock StreetRegent's PlaceLondonNW1 3FG
Telephone: 0303 123 1890Website: www.guinnesspartnership.com
Hastoe Housing Association
Fleur de LisMiddlemarchPoundaryDorchester Dorset DT1 3GX
Telephone: 0300 123 2250Email: sales@hastoe.comWebsite: www.hastoe.com
Housing Delivery Team
Cornwall CouncilNew County HallTreyew RoadTruro TR1 3AY
Tel: 01872 326353 (option 1)Email affordablehomeownership@cornwall.gov.uk
Livewest
Paris Street Exeter EX1 2JZ
Telephone: 0300 123 8080Email: newhomes@livewest.co.ukEmail enquiries@livewest.co.ukWebsite: www.livewest.co.uk
Places for People
305 Grays Inn RoadLondon WC1X 8QR
Tel:01772 667002E-mail: darren.dancey@placesforpeople.co.uk christine@southdevonrural.com or james.anderson@placesforpeople.co.ukWebsite: www.placesforpeople.co.uk
Perran Housing LLP (Part of Treveth Holdings LLP)
County HallTreyew Road Truro Cornwall TR1 3AY
Telephone: 01872 706010Email enquiries@trevethholdings.co.ukWebsite:
Plymouth Community Homes
Plumer House
https://www.cornwall.gov.uk/housing/affordable-housing/buying-an-affordable-home/registered-provider-sales-team-contacts/
Last updated: 21/07/2025 12:30:04
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Housing Financial Assistance
The Housing Assistance Policy provides financial assistance to home owners and landlords to make improvements and repairs to their properties.
https://www.cornwall.gov.uk/housing/private-housing/housing-financial-assistance/
Last updated: 01/04/2026 09:30:02
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