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Search results for 'complaints compliments corporate complaints'

Terms of Engagement

Amongst a variety of activities LABC assist in market intelligence, engagement activities and training.Your data will be used and stored in line with our data protection policy.All complaints are initially dealt with through Cornwall Council’s internal complaints procedure. 

Last updated: 06/10/2026 11:49:31


How do we spend the money 2026?

This total is allocated as follows: Safe and Caring Communities: £486.801m Together for Families (excl. maintained schools): £424.228m Together for Families (maintained schools): £80.260m Sustainable Growth and Place: £234.135m Community Wellbeing: £216.812m Customer and Corporate Services: £91.950m Other corporate items: £218.485m These directorates include the following services: Safe and Caring Communities Adult Care and Support People Commissioning (Adults) Business Support Integrated Systems and Performance Cornwall Fire and Rescue Service Together for Families Children and Family Services Education and Community Health CYP Commissioning Community Wellbeing Wellbeing and Public Health Regulatory Services Community Services Sustainable Growth and Place Planning and Housing Connectivity and Environment Economy, Regeneration and Assets Customer and Corporate Services Customer and Business Operations Resources and Performance Legal and Assurance Strategy and Partnerships Other...Corporate Items Items that are not specific to individual services, such as capital financing.

Last updated: 10/03/2026 14:42:54


Public rights of way, common land, town and village greens privacy notice

Personal information is collected directly through online forms, when service requests are received by the Contact Centre and when the public correspond with us when making an enquiry, making a complaint or taking part in a consultation....Although this information is not actively sought, it may sometimes be voluntarily provided as part of a response to a consultation or in support of an enquiry or complaint. ...Personal information may be used to enable us to perform duties and provide services relating to the following activities:  Dealing with and responding to complaints, service requests including the reporting of faults and issues on public rights of way and enquiries from the public;  Enforcement action associated with the obstruction of public rights of way;  Recording of statutory declarations of non-intention to dedicate highways or a town or village green;  Managing changes and updates to the Commons Register;  Processing applications for path orders under various legislation including user evidence, consultations and consultation responses, serving notices and dealing with objectors;  Enabling liaison with contractors, volunteers and user-groups;  Processing applications requesting temporary closure of public rights of way. 

Last updated: 01/11/2024 14:36:17


Appeals relating to Adult Social Care decisions

reducing and delaying needs, andproviding information and adviceCare Act appealsYou can appeal decisions related to:eligibility for care and supportassessment and review outcomescare and support plansOur process for appealing against a financial assessment can be found in our Financial Charging Policy on our Paying for Care pages.Find out about Financial Assessment AppealsYou might appeal a Care Act decision for several reasons, such as:disagreement with an assessmentif you believe the assessment of your strengths and care needs is incorrect or incompleteeligibility disputesIf you have been deemed ineligible for certain services or care and support that you believe you needinadequate care and supportif the care and support plan provided does not:build on your strengths,enable you to engage with your communityprevent, reduce, or delay your needs, ordoes not meet your needsYou must submit your appeal within four weeks of receiving your completed assessment, review or care and support plan.For complaints...about anything else you will need to follow our complaints procedures.Initial steps for raising concerns1.

Last updated: 26/08/2026 14:37:04


Bullying

But there are signs which may suggest your child is being bullied: reluctance to go to school, including frequent complaints of headaches or stomach aches behavioural difficulties for no obvious reason bruises, scratches or unusual injuries that have no reasonable explanation for them loss or damage to their belongings with no feasible explanation frightened to walk to and from school having nightmares stealing money or asking for money Taking Action If you believe your child is being bullied, you should: talk to your child calmly about what is happening reassure your child he or she has done the right thing by telling you about it make a note of what your child tells you encourage your child to report anything to the teacher make an appointment to see your child's class teacher or the headteacher report online videos of bullying and teach them how to stay safe online What to Say Tell children to walk away, tell a teacher, adult or friend and to avoid fighting.

Last updated: 09/12/2025 12:34:29


Why choose Local Authority Building Control?

I would like to register my thanks and compliments for an excellent service of Rob Deverell"I spoke to yourself and Gayle on Friday and spoke again to Gayle this morning....There is a fee for a Reversion Application.Further informationFor compliments, comments and complaints about building control please visit the following page: Listening and Learning 

Last updated: 05/10/2026 09:12:05


Advocacy for adults

This includes the following: An Advocacy Hub A single point of access to advocacy and signpostingIndependent Advocacy Provides support from paid advocates with:statutory advocacycare act advocacymental capacity advocacymental health advocacyhealth complaints advocacySpecialist Advocacy Provides support from paid advocates with:non-statutory advocacyparents advocacyappropriate adults support with police questioningadult social care complaints advocacy Community Advocacy Access to support for:self-advocatespeer / volunteer advocatesadvocacy groupsnon-statutory issue-based community advocacyAdvocacy Training Training on advocacy principles for people who use services, their families, and professionals.The Advocacy People have created this helpful video to explain how they can helpFor further information on Advocacy please see The Advocacy People website.

Last updated: 26/08/2026 14:39:55


Support for children and young people during evenings and weekends

Information on the out of hours emergency support for children and young people

Last updated: 21/08/2026 15:37:58


Construction sites

Some residents may complain if the work:starts earlyfinishes latetakes place on Saturday afternoon, Sundays or Bank Holidays.Environmental Protection officers can investigate complaints about construction site noise.If you are bothered by construction noise please contact us.Builders and contractorsBuilders and contractors may need to apply in advance for consent to carry out construction works. 

Last updated: 22/07/2026 08:04:30


Cornwall Legal

If you are a member of the public or a private sector body and have an issue or concern you wish to raise please visit the Councils Feedback and Complaints webpage.

Last updated: 22/04/2026 07:12:35


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