Before you tell us about a change or problem
Please read the information below so you can choose the right online form. It means your message will go to the right team first time and helps to avoid unnecessary delays.
Tell us about a problem with your wheelie bin or reusable sack
- Missing or damaged wheelie bins or sacks
If your bin or sack is damaged or missing, you can order a replacement. Please leave the damaged bin or sack out for us to collect when we deliver your new one. - Extra rubbish bins or sacks
We limit the amount of rubbish we collect from households every fortnight to 180 litres. We will collect more rubbish under some circumstances but you will need to apply for an extra rubbish bin or sack and we will review your limit. - Changing wheelie bins or sacks
We’ve given you a bin or sack based on our assessment of your property. If you think we got it wrong, you can request a change of container and we will review our assessment.
Tell us about something else
There are lots of reasons you might need to get in touch and tell us something. Common examples include:
- Moving into a new property
You’ve just moved in and your collections haven’t started yet. - Issue with a neighbour
Your neighbour is putting their rubbish out too early or leaving it unprotected, causing litter. - Address change
You’re moving house and need to update your address for your extra rubbish bin, Garden Waste, Clinical Waste or Assisted Waste collections. - Clinical waste
You have weekly Clinical Waste collections and want to change, pause, or stop them. - Assisted waste
You need to change the place where you put your waste out for an assisted collection, or you need to tell us you no longer need assisted collections - Payment confirmation
You’re not sure if your payment for Garden Waste or Bulky Waste collections went through. - Commercial waste
One of our forms indicates you’re producing commercial waste at your home, but you are not.
If you need to tell us any of the above or something similar, please use the ‘Contact Us’ form below.
Tell us about a complaint
If none of the suggestions above cover your issue and you believe it is a waste-related complaint, there are two types:
1. Feedback and complaints about Cornwall Council
Use the reporting form below to provide feedback or make a new complaint about Cornwall Council. For example:
- You're unhappy with how we’ve handled something.
- You've asked us to do something and it hasn’t been done.
- You disagree with one of our waste policies and want to provide feedback.
Your complaint will go to our Waste Management team who will look into it for you.
Feedback and Complaints about Cornwall Council
2. Service complaint against a contractor
Use the reporting form below to make a new complaint about the quality of service provided by one of our waste contractors. For example:
- You are unhappy with the quality of the household recycling and rubbish collections or street and beach cleaning services provided by Biffa Municipal Ltd.
- You are unhappy with the quality of our Household Waste and Recycling Centres (HWRCs), managed by SUEZ Recycling and Recovery UK.
Our contractor will investigate.
Make a Service Complaint about a contractor
If you've already reported an issue about a contractor and it hasn't been resolved, please use Feedback and Complaints link. We will then investigate it further.