This page offers advice if you think that an evergreen high hedge is harming the enjoyment of your property, home or garden. It includes information on what to do to make a complaint to the Council.
The Council will judge if the hedge affects the enjoyment of your property by:
considering the issues and
making a balanced decision based on the facts.
If the Council considers the hedge causes harm, it will issue a formal notice to the hedge owner. The notice will set out:
what they must do to the hedge to remedy the problem
when they must do it.
Failure to carry out the works required will be an offence. If prosecuted it could lead to a fine of up to £1,000.
The facts:
The legislation does not require all hedges to be trimmed down to a height of 2 metres
You do not have to get permission to grow a hedge above 2 metres
When a hedge grows over 2 metres the local authority does not always take action
If you complain to your local authority, it does not mean that your neighbour will have to reduce the height of their hedge
The local authority has powers, but not a duty, to require a reduction in height when the hedge causes harm
The local authority will weigh up all the issues and consider each case on its merits
The legislation does not cover single or deciduous trees or shrubs
The local authority cannot require the hedge to be removed
The legislation does not guarantee access to uninterrupted light
There is no provision to serve an Anti-social Behaviour Order (ASBO) in respect of high hedge complaints.
Before you complain
You should include:
approaching your neighbour and asking to discuss the issue
if that fails ask the hedge owner to try mediation
if that is unsuccessful inform them of your intention to complain to the Council.
If these three steps are not completed then the Council are unlikely to proceed with your complaint.
It is advisable to satisfy yourself that your case meets the test that the hedge affects the reasonable enjoyment of your property and to consider whether the hedge owner has a reasonable case to maintain the height.
Useful information on how to attempt to resolve disputes can be found in the government’s publications
“High Hedges Complaints – Prevention and Cure” provides advice on how the local authority will determine complaints.
How to complain
If you still wish to proceed and make a formal complaint, you will need to submit a completed form. A fee will also be required.
Download the high hedge complaint form
How much does it cost?
The fee for a high hedge complaint is £993 inclusive of VAT.
Once your form has been submitted a member of the team will be in touch to take payment.
Right of Appeal
If you disagree with the Council’s decision on a complaint about a high hedge, or in connection with any remedial notice that has been issued, you may be able to ask the Planning Inspectorate to review the case.
There are also some circumstances under which a complainant may appeal if the Council has made a decision not in their favour.
The Government's website provides further information.